Accidently ordered 3 Vero 4K+!

Help and Support Vero 4K / Vero 4K +
1

Hi Sam

Order #19703 (August 13, 2018)

Sorry but my order for 1 (one) Vero 4K+ changed to 3 units as I was paying. I think my browser must have refreshed behind the scenes.

Unfortunately I could not find a cancel button and I have been charged for all 3 (£297).

Please can you tell me how to cancel 2 of them and get the £198 refunded?

Thanks

2

I’ll resolve this for you shortly

Sam

3

Cheers Sam and sorry to give you hassle when you’re so busy :sunglasses:

4

Hi

I’ve resolved this for you now.

You will likely just get the charge of £99, but if you have been charged £297 then the refund will be listed as a separate credit tomorrow morning.

I’ve also sent a new invoice through for your records.

Sam

1 Like
5

Hi Sam

My Monzo card is already showing the refund.

Thank you for such a prompt resolution.

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