Order #19703 (August 13, 2018)
Sorry but my order for 1 (one) Vero 4K+ changed to 3 units as I was paying. I think my browser must have refreshed behind the scenes.
Unfortunately I could not find a cancel button and I have been charged for all 3 (£297).
Please can you tell me how to cancel 2 of them and get the £198 refunded?
I’ll resolve this for you shortly
Cheers Sam and sorry to give you hassle when you’re so busy
I’ve resolved this for you now.
You will likely just get the charge of £99, but if you have been charged £297 then the refund will be listed as a separate credit tomorrow morning.
I’ve also sent a new invoice through for your records.
My Monzo card is already showing the refund.
Thank you for such a prompt resolution.