After update Vero V default remote does not work anymore

Help and Support Vero V
1

i have upgraded to latest. my default remote provided with the box does not work anymore. only the AV amp remote works. they uses to work both at the same time. i prefer the Vero remote and would like to fix it. the AV amp remote is slow and does not have all features. how can you help?

i suppose the remote works because battery is new and i can see the blue led light on the remote when pushing buttons

i just tries the home+OK pairing multiple times with no luck. shut down the AV amp. no help.
i see the pairing mode process ongoing because blue light gets on for like 5/10sec on the remote

2

I suggest you contact support@osmc.tv.

3

In the last week or two (I cannot remember when there was the last update) my Vero V remote has stopped working several times and the only solution is to remove and replace it’s battery. It’s as though the remote needs a reset. It can be working when I pause something and then not working when I return from the loo.

No equipment has been moved or changed.

I’ll keep an eye on it, no logs or complaints yet, just raising my hand.

4

Try hold Home and OK to re-pair the remote