Hey all,
This problem has been affecting me for a few days now and I’m getting sick of it, plus it won’t “just go away” as some problems have. Whenever I launch a video file the Pi crashes. I’ve tried mp4, mkv, and avi. I’m launching all these videos through smb and have them on an external hard drive connected through the router’s wifi. If anyone could give some insight or point me in the right direction I’d really appreciate it.
To get a better understanding of the problem you are experiencing we need more information from you. Please see How to submit a useful support request - General - OSMC for advice on how to help us.
It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC
logs or it didnt happen 
3 Likes
Thanks for your response, I should’ve read more on what info I needed to provide in the first place. Up late and frustrated, hopefully you understand. Here are my logs http://paste.osmc.io/xahonuvogo and it’s not happening with any one file but rather any video I try to play. I’ve tried multiple video files of different formats and even youtube videos and I get the same problem.
First I would take out the initial_turbo=20 this might or might not be the cause for
[ 9.983859] Hardware name: BCM2709
[ 9.983877] [<8001fa4c>] (unwind_backtrace) from [<8001b27c>] (show_stack+0x20/0x24)
[ 9.983891] [<8001b27c>] (show_stack) from [<80412bac>] (dump_stack+0xd4/0x118)
[ 9.983903] [<80412bac>] (dump_stack) from [<80030f90>] (warn_slowpath_null+0x88/0xdc)
[ 9.983913] [<80030f90>] (warn_slowpath_null) from [<804ead18>] (vchiq_release_internal+0xbc/0x288)
[ 9.983923] [<804ead18>] (vchiq_release_internal) from [<804eba28>] (vchiq_ioctl+0x7f4/0x1820)
[ 9.983933] [<804eba28>] (vchiq_ioctl) from [<801f6c2c>] (SyS_ioctl+0x3a4/0x640)
[ 9.983943] [<801f6c2c>] (SyS_ioctl) from [<80016f40>] (ret_fast_syscall+0x0/0x1c)
[ 9.983949] —[ end trace d24f45e0ff2bae1e ]—
Secondly you have many entries of this kind
Apr 11 17:55:08 osmc avahi-daemon[266]: Invalid response packet from host 76.10.9.241.
Apr 11 17:55:16 osmc avahi-daemon[266]: Invalid response packet from host 76.10.9.241.
Which is really strange because no idea why avahi would communicate with that IP
Lastly you have an repository installed that is know to cause issues and that we can not support on this forum
Please see this link here FAQ - OSMC Forums
the invalid packet response is just windows 10 for some reason avahi and windows 10 are not friends
Something is fatally wrong with the vchiq kernel panic on boot.
Probably something corrupt in install, although a hardware or power supply issue is possible.
Can you try a clean install?
I’m using windows 8.1, so that’s weird.
@popcornmix I’ll try a clean install later today when I get a chance and report back. I’d be surprised if there was a hardware issue as it’s a week old RPi3
Well a clean install seems to be working well so far. I’m still curious about what caused this issue but osmc is running fine now.
Most common is banned addons and overclocking
Could also be sdcard corruption (perhaps caused by power being removed without being shutdown).
Once you get it all set up nicely, then it’s worth backing up the sdcard (e.g. with win32diskimager) so you can recover quickly if anything does go wrong.
You were probably upgraded without ever being asked…
Sam