Bad internet streaming

Help and Support Vero 4K / Vero 4K +
1

I have the ESPN and Fox sports add-ons which used to work great for watching sports. Lately they are both unusable. I can’t stream anything even on the lowest quality setting (which is so bad it wouldn’t be worth it anyway). Since it affects both add-ons I don’t think it’s a problem with them. I have 40 Mbps internet service and my Vero 4K is connected with a wired connection. I also tired connecting via WiFi and still no good. I’ve been having to resort to other devices to watch sports which gets the job done but I would like my Vero to work good again like it used to.

Can someone help me diagnose what might be going on?

2

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Thanks for your understanding. We hope that we can help you get up and running again shortly.

3

Hi,

Logs will help us work out whats going on:

Thanks Tom

4

Here is my log. http://paste.osmc.tv/wularowabu

5

Hi,

18:20:58.467 T:3592418288 WARNING: CRenderManager::WaitForBuffer - timeout waiting for buffer

You could look at increasing the video cache:

http://kodi.wiki/view/HOW-TO%3AModify_the_video_cache

Thanks Tom.

6

I will try that when I have time. I’m doubtful it will help since it has problems streaming even at the very lowest quality settings. I should have more than enough bandwidth to stream at least a mid range quality. Programs stream mostly okay from the same sources via a Chromecast or watching on my phone or tablet.

7

There are various errors in your log that indicate sporadic network problems:

Nov 03 19:16:13 osmc http-time[417]: Unable to set time using HTTP query - no response received from servers.

18:16:02.957 T:3869803504   ERROR: CCurlFile::Exists - Failed: Timeout was reached(28) for http://www.msftncsi.com/ncsi.txt
18:16:08.477 T:3869803504   ERROR: CCurlFile::Exists - Failed: Timeout was reached(28) for http://www.w3.org/

There could be an issue with the DNS servers you’re pointing to (216.150.100.51 and 216.150.100.202) since I’m currently unable to ping the first of those addresses. It might be worth trying something else, eg Google DNS (8.8.8.8 and 8.8.4.4), just to see if that helps.

11

Thanks. I’ll give that a try as well. Haven’t had any time to work with it yet.
This does sound more promising than a cache issue. It does act like it has trouble staying connected.

12

The DNS issue seems to be a big part of my issue. Fox sports is working pretty good after changing to the Google DNS servers. ESPN is functional as long as I pick a stream with 30 fps. The 60 fps streams will play but the sound is out of sync on them. Might be a separate issue with that. The quality on the highest 30 fps setting is reasonable. I will look into the video cache stuff later on but at least it’s functional now.

Should I report to my isp that they are pointing to a bad DNS server?

13

Could do – but they might ask for some technical (nslookup) queries.

How fast is your broadband? Try running a speedtest from www.speedtest.net.

14

Fastest available here is 40 Mbps and I’ve been getting pretty close to that when I check.

Check out my @Speedtest result! How fast is your internet? Speedtest by Ookla - The Global Broadband Speed Test

15

Looks fine for streaming

16

I would think so. Netflix, YouTube and Amazon all stream fine (using the apps built into my TV for those). I just always seem to have issues with the live sports stuff. It has been working okay with the Chromecast but it used to be better with the Vero since I could pick what quality to stream at. Changing the DNS servers seems to have helped a lot. The streams start playing faster too. I might make the DNS change at the router level and see how that affects my other devices.