Both my Vero 4K's will not function today

Help and Support
1

Both of my Vero $K boxes are not functioning today and there is a “…no longer supported message”

I replaced power supplies, rebooted the Vero’s, router, switches etc…nothing helps.

2

Can you show me what message you see?
What is not functioning? Do you get a picture etc?

3

On the Vero 4K box, I get the main menu, but videos are very slow to start, then freeze.
When I went into the OSMC menu, I received a No longer supported message.
Clock won’t sync, database clean is very very slow.
When I manually checked for updates, there were none.

So I went to my Vero4K+. Update available message on screen. I denied it and went into OSMC menu and did a manual update. Update went through. Now videos will not play, database clean was very very slow and did not clean anything.

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IMG_20250302_1555484151920×2560 265 KB

4

I found one drive on my MYSQL server that is very slow to respond. the other 4 drives on the same server are fine.
I am focusing on that issue first by removing it from the sources file.

5

My problem may have been the on source on the MySQL server. Removing it from the sources.xml file seems to have done the trick on the Vero4K+ box. Strangely, despite removing that source, the video count did not drop when cleaning the database.

Probably just a coincidence this happened on the same day as the update.

I did have to reset my timezone, and device name…but I do have “clicks” when navigating the menus.

6

Vero 4K / 4K+ isn’t supported anymore and won’t get any more updates. We display that message when entering My OSMC. See Announcing end of support for Vero 4K and 4K+ - OSMC

We also display it once on the first boot since we ended support. But after that it won’t appear unless you go to My OSMC.

A log should show us why playback isn’t working.

7

Ok, I had a corrupt partition. fsck showed no errors, neither did smarttools, so an ext4 reformat was necessary.
Everything seems to be working, except for the 2 SMB shares.
Kodi is looking for a “user.conf” file in the smb.conf file and there is none.

[global]
        lock directory = /home/osmc/.kodi/.smb/
        client max protocol = SMB3
        name resolve order = bcast host
        include = /home/osmc/.kodi/.smb/user.conf

and log file says no permission…but there is no longer a passwords.xml file.

2025-03-03 09:30:34.111 T:3784    error <general>: SMBDirectory->GetDirectory: Unable to open directory : 'smb://192.168.1.15:445/Fred_ROOT/home'
                                                   unix_err:'d' error : 'Permission denied'
2025-03-03 09:30:34.111 T:3784    error <general>: GetDirectory - Error getting smb://192.168.1.15:445/Fred_ROOT/home/
8

Which version of OSMC did you upgrade from? Nothing has changed re Samba in a while…

9

You obviously have to recreate that. Either via the gui reconfigure the sources or recreate the sources and password files

10

I kept up to date, so whatever the previous version was.

I do not see any entry in the SMB Client section for a password.
Could you post a password.xml file as an example so I can recreate it?

11

it’s OK…I found one in my backups.

I figured it out…had to edit the source in file manager to add the passwrd.