Brand new device not booting

Help and Support Vero 4K / Vero 4K +
1

Hey guys,

Just received my Vero4K today and after plugging it, it just wont boot.

All I get is a black screen with some error saying mainly:

can’t execute /bin/sh: no such file or directory

Looks like there is nothing in the internal memory or what?

I’ll see later if I can try to reinstall everything, but isn’t it supposed to just boot out of the box?

2

It should. Try reinstalling, if it doesn’t work ping @sam_nazarko and he’ll help you sort it out.

3

ok, just reinstalled from an sd card and now everything is up and running!

4

Did you lose power during the initial boot or unplug it before it fully started?

Sam

5

I don’t think so, I just got it out of the box and plugged it right away.

But reinstalling with sd card fixed it, there must have been a problem with the initial flashing of the memory I suppose.

6

Shouldn’t have happened, but I do apologise.
I’ve made a note of this and applied it as a credit on your account for a future order.

Sam

7

Thanks,

Like I said, no big deal since reinstalling fixed it, but I do appreciate your concern. You definitely stand behind your product!