CEC between Samsung TV and Home Entertainment System does not work when Vero4k is not (!) connected

Help and Support
1

Hello,

I have a strange issue:
I use a Samsung TV and Home Entertainment System (using the ARC port of the TV connection box) and a Vero4k also connected to the box. When the Vero4k is connected via HDMI but electrically switched off by using a switchable wall socket CEC does not work, even the entertainment system is not recognized by the TV. As soon as I power on the Vero4k it suddenly works as expected. The entertainment system and CEC then work perfectly.

I see this mainly as a Samsung issue, but please prove me wrong. Maybe someone here has an idea?

Thanks a lot and stay healthy!

2

This is expected behavior. The Vero is not designed to be left powered off when plugged in like this. This is not a Samsung issue.

3

@realmec, as you can rad in this thread someone reported it on a Panasonic TV and it was explained that it is the expected behavior. So solution is to run the Vero 24/7, you can use suspend mode if you want to save some power while generally power usage is very low anyhow.

4

You can use the suspend option to keep the device in a low power state but CEC active.

5

Thank you all for the quick response! :slight_smile:

Is there a special reason why it has been designed this way? Can’t this be changed?

Edit: OK, sorry, I read the thread given above. This is a bit disappointing regarding energy saving efforts. However, then I will just go on (un-)powering vero4k together with TV and entertainment system with a switchable socket.

Another edit:
This isn’t any different with a vero4k+, I guess? If it was I would order one. :wink:

6

The behaviour is the same on the 4K +

It’s not something that can be changed in software, as there is no power going to the device.

We will look in to changing it in a future hardware revision.

Sam

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