Change of skin causes major problem

Help and Support Vero 4K / Vero 4K +
1

Hi there.

I just updated my Vero 4K to the latest version (cannot tell you number as I will explain).

After the update, I watched a movie file using the mimic skin and it worked fine.

I’m still trying to figure out which skin I like best, so after the movie I looked around and tried installing the first one available. I do not know the name, but the icon was the famous image of man by Leonardo da Vinci

It was applied and now I cannot access settings. Using the remote, I can shift between menu items and even go into tv, movies and music and see my media. However, if I try to go to settings or add-ons, nothing happens. The little swoosh noise happens, but nothing on the screen. I unplugged the device to reboot it and that did nothing.

How do I get away from this skin if I can’t enter settings? If possible, I would rather avoid wiping the whole device clean and have to spend hours setting it up again.

Thank you for your help.

2

Login via SSH and do
sudo systemctl stop mediacenter
mv .kodi/userdata/guisettings.xml .kodi/userdata/guisettings.xml.backup
sudo systemctl start mediacenter

Details regarding how to access the command line interface can be found here on our Wiki: Accessing the command line - General - OSMC

And suggest you change the title to “Change of Skin cause major Problem”

1 Like
3

Thank you. I revised the title and will attempt the fix tomorrow.

4

While using SSH to gain access to the box did work, the problem persists, so I am wondering if it is related to the update since it only started then.

Doing as you advised, I was able to reset the skin back to the default OSMC skin. However, the problem persists. The default skin has 2 settings section and only one them works. The first one does nothing, the second goes into settings. The Add-Ons section also does nothing and cannot be accessed. The Movie/Music/TV sections work as they should.

OSMC_edit
OSMC_edit624×1248 45.3 KB

What would be my next course of action?

5

SSH into the device and provide the URL that results when issuing the grab-logs -A command.

6

URL is: https://paste.osmc.tv/ximojonoxe

7

Try this command followed by a reboot.

sudo apt-get install --reinstall mediacenter-skin-osmc

8

Unfortunately, that had no effect. I still have 2 settings options, only one of which works, and the add-ons section still does nothing.

9

You can try to active debug logging via command line and upload logs with grab-logs -A to try to find something but maybe a clean up of Kodi configuration might be the easiest after all

10

I think you may be right. Is there a way of starting fresh by SSHing into the device? I found this article Reinstalling OSMC - Vero 4K - OSMC describing using an SD card. Is this the way to go?

11

Well there are two “levels” of starting fresh:

  1. Just start with a fresh set of Kodi settings (my recommendation in your case):
    Login via SSH and execute
    sudo systemctl stop mediacenter
    mv .kodi .kodi_backup
    sudo systemctl start mediacenter

  2. Starting with a fresh install for OS (Debian) and MC (Kodi)
    For this you would have to just start clean with a new SD Card installation. And yes for that you would follow Reinstalling OSMC - Vero 4K - OSMC

12

Thank you fzinken. I tried option 1 and the menu appears normal again. I will have to rebuild the file locations, weather providers, etc, but it’s looking like it’s back on track.

Again, thank you. I shall return should I have further difficulties.

13

You could try to just copy your previous sources.xml
sudo systemctl stop mediacenter
cp .kodi_backup/userdata/sources.xml .kodi/userdata/
sudo systemctl start mediacenter