Hi,
I have two issues that have reappeared after the last update.
Setup
Vero 4K+
Sony 55x9005c
SONOS Soundbar
Do you need logs or is it just some settings that will fix this?
Thank you for your great product and your excellent support.
-Karl
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
This is a bit strange but now i’m not able to reproduce these issues. I’ll will close this ticket and reopen it if the issues reappears.
Now the problems have reappeared.
Before reboot
https://paste.osmc.tv/fazohusafa
After reboot
https://paste.osmc.tv/epiqejuqop
Which problems specifically have appeared, the double presses?
Both.
The double presses may be caused by your TV’s CEC implementation.
Repeat presses should be configurable under the CEC Settings.
If supported, OSMC will use CEC to control your TV’s volume during playback. This is expected.
Ok, I’ll have a look at the cec settings, but why did this two issues come back after the latest update and why are they not always working in the same way?
It sounds like the CEC implementation is sporadic.
Are you sure the issue was introduced by an OSMC update and not an update on your TV? We haven’t changed anything CEC related for over a year now.
Yes I’m sure that it was reintroduced by the last updates and the TV hasn’t got any updates.
I’m using the Vero daily so I’m sure that I would have seen this…
I would recommend installing an older version then and seeing if the issue remains.
Ok, so how do I do that?
Thank you.
@sam_nazarko now the volume bar and double press issue are gone. I haven’t downgraded they just disappeared?!
Do you still want me to downgrade?
No need – but this suggests it’s an issue in your environment rather than OSMC as we haven’t changed anything here.
What could trigger this type of issues? I need help to understand this so that i can troubleshoot.
In a nutshell CEC uses a single line in hdmi cables to talk to each other. Part of this communication involves specifying what device is responsible for outputting the audio. When you get a volume bar that is different than what is expected this would likely be due to “something” happening that is causing a renegotiation of what device is suppose to be outputting and controlling volume, or another device going rogue and responding to volume control events not intended for it. This “something” could be a flakey hdmi connection, perhaps on the hotplug or CEC pins, or a device that has gone a bit sideways. A good place to start would be to unplug all devices from the outlet for five minutes and then power them back up. This will reset the CEC bus. If this does not improve the situation the next step would be to replace cables and maybe clean contacts with an electronics contact cleaner (preferably) or 90% isopropyl alcohol (remove power first and leave unplugged until dry). If the problem still persists after that then you are down to looking for recent firmware updates that may have bugs on all devices in the chain and maybe removing devices to see if the problem goes away when one of the devices is no longer plugged in.
