Error Installing unknown update, Can't load some addons

Help and Support Raspberry Pi
1

First, here is the profile:

Device: Rasp Pi 2 Model B
Ram: None Added
Installation media: 8 GB SD card
Connection: Started Wired, Moved to WiFi
Power Supply Type: Cell Phone Adapter (5V, 2.1 Amp)
Power specs:
Peripherals: TP-LINK 150 Mbps Wireless N Nano USB Adapter
Storage Device: None
OSMC version: Does not report on bottom of screen
XBMC version: N/A
Codecs: None Added
Audio/Video Output: HDMI
Overclocked: No
Config.txt Extras: None

I was having trouble getting some video add ons to load (it would say please wait, and then come back in error.) I wanted to ask about that.

I can’t get the version of OSMC, it doesn’t say on the MyOSMC screen. I tried to run some updates, and it is telling me: "OSMC update error, error installing: (blank), please report this on the OSMC Forum)

I haven’t been using OSMC very long. Is there a good way of resetting everything to default? I remember it was a pain initially configuring my memory card, so I would really like to avoid starting all the way from scratch.

Thanks very much in advance.

2

If it isnt telling you the version in MyOSMC, then your version is very old.

You will probably need to do a full reinstall.

You can see if yor old Updates module has the backup function, and use that to backup your settings. Or install the Kodi Backup addon from the official Kodi repo to achieve the same thing.

3

I don’t have anything I really need to backup (except maybe the Wifi password, which took me an unreasonable number of attempts and several restarts before it would connect, does that mean I have a real old version?)

I downloaded OSMC_PI2 from booting the card while connected to the network less than a week ago, with Raspbian on the card. Is there a better way of getting the initial OSMC_PI2 software?

Is there a way I can add the latest OSMC_PI2 to my memory card from my windows machine, without flashing the entire card? (But if I need to to get it right, I will.)

Thanks very much!!!

4

If you downloaded it that recently, then the version may simply be below the screen.

Use the Log Upload module to upload your logs; that will include the version on there.

Otherwise, you can force an external update by holding CTRL-SHFT during boot (assuming you have a keyboard to attach).

5

I do have a keyboard which I can try the CTRL-SHFT. Do I need a wired network connection to force external update, or now that I have my WiFi configured should I be OK? (My router with the wired connection is in an isolated part of our house where I need to work on the floor to use it, so I much prefer using the wireless.)

Where can I find instructions on how to use the “Log Upload module”?

6

In the same post you’ve been copying the template from :wink:
https://discourse.osmc.tv/t/how-to-obtain-provide-necessary-info-for-a-useful-support-request/5507

Edit: or here Wiki - OSMC

7

CTRL-SHIFT on boot will work just fine over wifi as long as you had previously connected to the wifi network so that the passphrase is saved.

8

When I got home today, my first set of uploads were this:

http://paste.osmc.io/uhosejiqib

And then somehow it finally let me do the updates, and I am now at this:

http://paste.osmc.io/vawihijiko

AND it shows me my version in MyOSMC, “OSMC June 2015 2015.06-1”

Did I just make a massive update? Did I somehow have version “0.9.9” before???

Can someone please do a quick sanity check to see if this looks right for a Raspberry Pi 2B? I am not sure why the updates worked today but not yesterday.

9

That is the current version.

10

Trying to watch a program, I just got a “one or more programs failed to load, check logs for details”.

It was just telling me it could not make a log and was asking me if I wanted to upload to SD Card instead. Now as I look back at the screen, it tells me my logs are at:

http://paste.osmc.io/imevatumir

Can you guys really troubleshoot what could be wrong?

11

The specific window was:

Playback failed
One or more items failed to play.
Check the log file for details.

I loaded the “Youtube” Video Extra,
I chose language, English
When it asked for region, I couldn’t find USA, so I chose “World”

After launching the Ap, I went to “Popular Right Now”, and tried to watch “Last Week Tonight with John Oliver” which was on the list.

Thanks very much.

12

This is the relevant line: URLError: urlopen error (’_ssl.c:565: The handshake operation timed out’,)

Seems to be a connection problem.

13

How to test network connection, to make sure it hasn’t been lost?

When I was at my electronics store, I had the option of either 150Mbps or 300Mbps USB cards. The 150Mbps was cheaper, and I couldn’t imagine needing that much just for streaming video. Would a 300Mbps give me any better service?

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