Factory reset

Hi all, I am about to toss my Vero 4k out the window, because going back to factory settings is not working. I was able to do this once a while back, but now it is not working. I tried it with a micro SD, USB and same outcome. Followed every single step here: Reinstalling OSMC - Vero 4K - OSMC Held button with pin down, recovery name file etc. not working. If I don’t hold the pin down I get a could not find root filesystem device /dev/vero/nand/root etc. Can someone help out because this is becoming very frustrating.

Sorry to hear this.
We will get this solved.

Can you please show us a screenshot of the contents of your SD card / USB?

Have you tried another storage device?

Well I would expect after trying via those two options it should work. Another storage is not an option, because these are the only two.

To make matters worse the needle for pushing the button fell now into the system. How can I open it and get it out?

*edit got it opened and got the needle out :slight_smile:

I don’t recommend opening the device if you can avoid it.

When was the last time the unit was working?

It would help to have a bit more background as to when the issue arose and what happened last

Cheers

Sam

Well I had an issue with connecting to my NAS so then I wanted to go back to factory settings. So the Vero4k+ was working, but only that not.

But now after trying to get the factory reset working it no longer starts up at all and I get the could not find root error.

I have been having issues installing the installer on my usb and micro sd so I copied the files over manually. Could that be the issue?

I get this error when installing via the installer.

Formated the micro SD and get this message:

Are you running the installer as admin or root or whatever privilege escalation that macOS uses?

As admin in MacOs

I also got this error maybe 2 times in the past, but I’m on Windows.
I “fixed” this by deleting the log file and all downloaded images.

I deleted the log file and other osmc files and tried again with a different USB disc and still no go.

Here the log:

Thu Mar 5 21:58:11 2020 OSMC Installer running on Mac OS X
Thu Mar 5 21:58:11 2020 Detected locale as en_NL
Thu Mar 5 21:58:11 2020 Attempting to load translation for locale en_NL
Thu Mar 5 21:58:11 2020 Could not load translation!
Thu Mar 5 21:58:11 2020 Resolving a mirror
Thu Mar 5 21:58:11 2020 Resolved mirror to Index of /sites/edge.samnazarko.co.uk/osmc/download
Thu Mar 5 21:58:11 2020 Enumerating supported devices
Thu Mar 5 21:58:11 2020 Added the following devices
Thu Mar 5 21:58:11 2020 Vero 4K / 4K+
Thu Mar 5 21:58:11 2020 Vero 2
Thu Mar 5 21:58:11 2020 Vero
Thu Mar 5 21:58:11 2020 Raspberry Pi 1 / Zero
Thu Mar 5 21:58:11 2020 Raspberry Pi 2 / 3
Thu Mar 5 21:58:11 2020 Apple TV
Thu Mar 5 21:58:11 2020 Checking for updates
Thu Mar 5 21:58:11 2020 Checking for updates by downloading https://mirrorservice.org/sites/edge.samnazarko.co.uk/osmc/download//installers/latest_mac
Thu Mar 5 21:58:11 2020 Acquired mirror file
Thu Mar 5 21:58:11 2020 No new update is available
Thu Mar 5 21:58:15 2020 The user has selected English as their language
Thu Mar 5 21:58:15 2020 The user has selected Vero 4K / 4K+ as their device
Thu Mar 5 21:58:15 2020 Attempting to download device versions file https://mirrorservice.org/sites/edge.samnazarko.co.uk/osmc/download/installers/versions_VERO3
Thu Mar 5 21:58:15 2020 Found a build called 2020.01-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.11-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.10-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.07-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.06-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.05-1
Thu Mar 5 21:58:15 2020 Found a build called 2019.04-1
Thu Mar 5 21:58:15 2020 Found a build called 2018.12-1
Thu Mar 5 21:58:15 2020 Found a build called 2018.10-1
Thu Mar 5 21:58:15 2020 Found a build called 2018.08-1
Thu Mar 5 21:58:15 2020 Found a build called 2018.07-1
Thu Mar 5 21:58:17 2020 The user has selected an online image for Vero 4K / 4K+ with build URL : https://mirrorservice.org/sites/edge.samnazarko.co.uk/osmc/download/installers/diskimages/OSMC_TGT_vero3_20200204.img.gz
Thu Mar 5 21:58:17 2020 Disabling NFS install for device Vero 4K / 4K+ as it does not support it
Thu Mar 5 21:58:17 2020 Disabling USB install for device Vero 4K / 4K+ as it does not support it
Thu Mar 5 21:58:17 2020 Disabling SD install for device Vero 4K / 4K+ as it does not support it
Thu Mar 5 21:58:17 2020 Disabling internal install for device Vero 4K / 4K+ as it does not support it
Thu Mar 5 21:58:17 2020 This device does not support preseeding at all.
Thu Mar 5 21:58:17 2020 Enumerating imageable devices for OSX
Thu Mar 5 21:58:17 2020 New disk device entry created with entry point /dev/rdisk0, 1.0 TB free space and label
Thu Mar 5 21:58:17 2020 =================================================
Thu Mar 5 21:58:17 2020 Starting to parse /dev/rdisk0 for additional info

Thu Mar 5 21:58:18 2020 MediaName-Line: Device / Media Name: APPLE SSD SM1024L
Thu Mar 5 21:58:18 2020 Protocol-Line: Protocol: PCI-Express
Thu Mar 5 21:58:18 2020 Determined PCI-Express as protocol for /dev/rdisk0
Thu Mar 5 21:58:18 2020 Decided to be a DMG: no
Thu Mar 5 21:58:18 2020 R/O-Line: Read-Only Media: No
Thu Mar 5 21:58:18 2020 parsed/split/simplified readOnly line would have been: No
Thu Mar 5 21:58:18 2020 Determined No as readOnlyMedia for /dev/rdisk0
Thu Mar 5 21:58:18 2020 Decided to be r/o: no
Thu Mar 5 21:58:18 2020 Ejectable-Line: Removable Media: Fixed
Thu Mar 5 21:58:18 2020 Determined Fixed as ejactableProperty for /dev/rdisk0
Thu Mar 5 21:58:18 2020 Decided that /dev/rdisk0 is not writable to us
Thu Mar 5 21:58:18 2020 Parsed device as NON-writable. NOT Appending.
Thu Mar 5 21:58:18 2020

Thu Mar 5 21:58:18 2020 Finished parsing additional info for /dev/rdisk0
Thu Mar 5 21:58:18 2020 =================================================

Thu Mar 5 21:58:18 2020 New disk device entry created with entry point /dev/rd, Container Scheme free space and label
Thu Mar 5 21:58:18 2020 =================================================
Thu Mar 5 21:58:18 2020 Starting to parse /dev/rd for additional info

Thu Mar 5 21:58:18 2020 Decided that /dev/rd is not writable to us
Thu Mar 5 21:58:18 2020 Parsed device as NON-writable. NOT Appending.
Thu Mar 5 21:58:18 2020

Thu Mar 5 21:58:18 2020 Finished parsing additional info for /dev/rd
Thu Mar 5 21:58:18 2020 =================================================

Thu Mar 5 21:58:18 2020 New disk device entry created with entry point /dev/rdisk2, 8.1 GB free space and label
Thu Mar 5 21:58:18 2020 =================================================
Thu Mar 5 21:58:18 2020 Starting to parse /dev/rdisk2 for additional info

Thu Mar 5 21:58:18 2020 MediaName-Line: Device / Media Name: UDisk
Thu Mar 5 21:58:18 2020 Protocol-Line: Protocol: USB
Thu Mar 5 21:58:18 2020 Determined USB as protocol for /dev/rdisk2
Thu Mar 5 21:58:18 2020 Decided to be a DMG: no
Thu Mar 5 21:58:18 2020 R/O-Line: Read-Only Media: No
Thu Mar 5 21:58:18 2020 parsed/split/simplified readOnly line would have been: No
Thu Mar 5 21:58:18 2020 Determined No as readOnlyMedia for /dev/rdisk2
Thu Mar 5 21:58:18 2020 Decided to be r/o: no
Thu Mar 5 21:58:18 2020 Ejectable-Line: Removable Media: Removable
Thu Mar 5 21:58:18 2020 Determined Removable as ejactableProperty for /dev/rdisk2
Thu Mar 5 21:58:18 2020 isEjectable: yes; isDmg: no; isReadOnly: no
Thu Mar 5 21:58:18 2020 Parsed device as writable. Appending.
Thu Mar 5 21:58:18 2020

Thu Mar 5 21:58:18 2020 Finished parsing additional info for /dev/rdisk2
Thu Mar 5 21:58:18 2020 =================================================

Thu Mar 5 21:58:18 2020 New disk device entry created with entry point /dev/rdisk3, +20.7 MB free space and label
Thu Mar 5 21:58:18 2020 =================================================
Thu Mar 5 21:58:18 2020 Starting to parse /dev/rdisk3 for additional info

Thu Mar 5 21:58:18 2020 MediaName-Line: Device / Media Name: Disk Image
Thu Mar 5 21:58:18 2020 Protocol-Line: Protocol: Disk Image
Thu Mar 5 21:58:18 2020 Determined Disk Image as protocol for /dev/rdisk3
Thu Mar 5 21:58:18 2020 Decided to be a DMG: yes
Thu Mar 5 21:58:18 2020 R/O-Line: Read-Only Media: Yes
Thu Mar 5 21:58:18 2020 parsed/split/simplified readOnly line would have been: Yes
Thu Mar 5 21:58:18 2020 Determined Yes as readOnlyMedia for /dev/rdisk3
Thu Mar 5 21:58:18 2020 Decided to be r/o: yes
Thu Mar 5 21:58:18 2020 Ejectable-Line: Removable Media: Removable
Thu Mar 5 21:58:18 2020 Determined Removable as ejactableProperty for /dev/rdisk3
Thu Mar 5 21:58:18 2020 Decided that /dev/rdisk3 is not writable to us
Thu Mar 5 21:58:18 2020 Parsed device as NON-writable. NOT Appending.
Thu Mar 5 21:58:18 2020

Thu Mar 5 21:58:18 2020 Finished parsing additional info for /dev/rdisk3
Thu Mar 5 21:58:18 2020 =================================================

Thu Mar 5 21:58:20 2020 Device selected: 2 /dev/rdisk2 8.1 GB UDisk
Thu Mar 5 21:58:22 2020 EULA has been accepted
Thu Mar 5 21:58:22 2020 Downloading https://mirrorservice.org/sites/edge.samnazarko.co.uk/osmc/download/installers/diskimages/OSMC_TGT_vero3_20200204.img.gz
Thu Mar 5 21:58:34 2020 Download successful
Thu Mar 5 21:58:34 2020 Extracting /Users/user/OSMC_TGT_vero3_20200204.img.gz
Thu Mar 5 21:58:35 2020 Finished extraction. Going to write image
Thu Mar 5 21:58:35 2020 Requesting confirmation from user
Thu Mar 5 21:58:37 2020 User confirmed
Thu Mar 5 21:58:37 2020 going to start osa
Thu Mar 5 21:58:37 2020 pasting admin script to process do shell script “dd if=/Users/user/OSMC_TGT_vero3_20200204.img of=/dev/rdisk2 bs=1m conv=sync && sync” with administrator privileges
Thu Mar 5 21:58:37 2020 waiting for finish
Thu Mar 5 21:58:40 2020 osa claims to be done…collect output and verify
Thu Mar 5 21:58:40 2020 Imaging failed!
Thu Mar 5 21:58:40 2020 Messages are:
Thu Mar 5 21:58:40 2020 stdout:
Thu Mar 5 21:58:40 2020 stderr: 0:143: execution error: dd: /dev/rdisk2: Operation not permitted (1)

This is a known issue with macOS Catalina.
You could use another tool like Etcher or Windows for now.

We will fix the tool soon.

Well Windows is not an option, since I only have a Mac. I tried Etcher, but that is also not working. Can’t I directly put the files on a SD card or is that the main reason why it is not working?

I am now stuck with a defect mediaplayer and normally a factory reset is a matter of pushing the button, but now I am already a couple of hours trying to accomplish this for the Vero…

You shouldn’t push the button without an image as it will change the system environment. This might be why your system won’t boot anymore.

Did you attempt this without any installation media inserted?

No there was always a installation media inserted, but maybe because the files weren’t written correctly that might be the issue. But how can this be solved?

Please use the recovery image sent via PM and use the toothpick method.
Then connect via WiFi, and update via My OSMC to restore full system functionality.

1 Like

This has now been solved.