HDD disappears from system

Help and Support
22

https://paste.osmc.tv/uselelisoc

23

This doesn’t look good, could be power, cable, enclosure or disk issue.
Maybe can check if the enclosure supports smartctl to check the disk.

Jan 04 04:25:11 HTPC kernel: usb 1-2.1: reset high-speed USB device number 3 using xhci-hcd
Jan 04 04:25:11 HTPC kernel: usb 1-2.1: device descriptor read/64, error -71
Jan 04 04:25:11 HTPC kernel: usb 1-2.1: device descriptor read/64, error -71
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: reset high-speed USB device number 3 using xhci-hcd
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: device descriptor read/64, error -71
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: device descriptor read/64, error -71
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: reset high-speed USB device number 3 using xhci-hcd
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: Device not responding to setup address.
Jan 04 04:25:12 HTPC kernel: usb 1-2.1: Device not responding to setup address.
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: device not accepting address 3, error -71
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: reset high-speed USB device number 3 using xhci-hcd
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: Device not responding to setup address.
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: Device not responding to setup address.
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: device not accepting address 3, error -71
Jan 04 04:25:13 HTPC kernel: usb 1-2.1: USB disconnect, device number 3
Jan 04 04:25:13 HTPC kernel: blk_update_request: I/O error, dev sda, sector 0
Jan 04 04:25:13 HTPC kernel: sd 0:0:0:0: [sda] Synchronizing SCSI cache
Jan 04 04:25:13 HTPC kernel: sd 0:0:0:0: [sda] Synchronize Cache(10) failed: Result: hostbyte=0x01 driverbyte=0x00
Jan 04 04:25:13 HTPC udisks-glue[2402]: Device file /dev/sda1 unmounted from /media/disk2
Jan 04 04:25:13 HTPC udisks-glue[2402]: Device file /dev/sda1 removed
Jan 04 04:25:13 HTPC udisks-glue[2402]: Device file /dev/sda removed
Jan 04 04:25:13 HTPC systemd[1]: media-disk2.mount: Succeeded.
Jan 04 04:25:13 HTPC kernel: Buffer I/O error on dev sda1, logical block 365985792, lost sync page write
Jan 04 04:25:13 HTPC kernel: JBD2: Error -5 detected when updating journal superblock for sda1-8.
Jan 04 04:25:13 HTPC kernel: Aborting journal on device sda1-8.
Jan 04 04:25:13 HTPC kernel: Buffer I/O error on dev sda1, logical block 365985792, lost sync page write
Jan 04 04:25:13 HTPC kernel: JBD2: Error -5 detected when updating journal superblock for sda1-8.
1 Like
24

Thanks . Getting this when I check SMART status:

=== START OF INFORMATION SECTION ===
Vendor: Seagate
Product: Expansion Desk
Revision: 0739
Compliance: SPC-4
User Capacity: 3,000,592,977,920 bytes [3.00 TB]
Logical block size: 4096 bytes
scsiModePageOffset: response length too short, resp_len=12 offset=12 bd_len=8
scsiModePageOffset: response length too short, resp_len=12 offset=12 bd_len=8

Terminate command early due to bad response to IEC mode page
A mandatory SMART command failed: exiting. To continue, add one or more ‘-T permissive’ options.

25

Try to swap the power supply units of the two Seagate Expansion Desk hard drives: If the problem also moves with a specific power supply unit , you only have to replace a defective power supply unit of one of the hdds.

Also swapping the USB cables is a good and cheap test.

1 Like
26

Ok maybe enclosure doesn’t support. Are you getting the same on the other Seagate?

27

Yes, available on the other.

28

Ok, so they are the same type? then surely it’s power, cable or disk issue.

29

Yep - doing a badblock test and then will try Jim’s suggestions.

30

Sorry for the delay in getting back. I zero filled the drive and did a bad block test and it came back clean. Mounted on the system again and after a few days, it disappears. I can pull the power to it and plug it in and it’s fine, but do I have to admit that this is finally dying?

31

  • Have you exchanged the power supply units with each other among the two HDDs?

  • Does the issue move with a specific power supply?

  • Are you using new USB cables?

1 Like
32

Hi. Did as you suggested and swapped psu and usb cable between working and dodgy hdd. Worked for about 4 days but has now disappeared from the system again. Any other ideas? Thanks

33

no, sounds this hdd is unreliable

1 Like