How read 4K file with Vero

Help and Support Vero 4K / Vero 4K +
1

Hi,

I bought a Vero on this site to read my 4K files because before I had a rpi and it couldn’t read these files, the sound was offbeat… And to my surprise, I have the same problem with my Vero, Why??

These files work perfectly on my Mac…

file info here : https://img4.hostingpics.net/pics/558184Capturedecran20171102a001025.png

Thank you

2

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Thanks for your understanding. We hope that we can help you get up and running again shortly.

7

That file says 4K from 2K which is an odd scaling.

Can you post the text output of MediaInfo as well as debug logs?

Sam

8

Tks Sam

Debug log : General Count : 325 Count of stream of... - TextUp

9

MediaInfo should be able to provide better formatting than that.
Anyway – can you send me a 30 sec sample that exhibits the problem? 3840*1608 is an interesting resolution.

Sam

10

how ?

11

Using mediainfo on the Vero4k via ssh should give a clear formatted output

you can use ffmpeg to just cut out a part of the clip