Installer: Netwerk issue - proxy server

I downloaded the windows installer and get the error “Please check that you are not trying to download OSMC via a proxy server” when executing it.

I’ve used the windows installer before, so I tried the older version i’d saved. But with the same result …

Any help would be appriciated !

Hi,

Could you please provide the installer log.

Its located:

C:\Users\$USERNAME\osmc_installer_log.txt

Thanks Tom.

My installer log:

za 17. mrt 15:00:18 2018 OSMC Installer running on Windows
za 17. mrt 15:00:18 2018 Detected locale as nl_NL
za 17. mrt 15:00:18 2018 Attempting to load translation for locale nl_NL
za 17. mrt 15:00:18 2018 Could not load translation!
za 17. mrt 15:00:18 2018 Resolving a mirror
za 17. mrt 15:00:18 2018 Resolved mirror to Index of /mirror/osmc.tv/osmc/download
za 17. mrt 15:00:18 2018 Enumerating supported devices
za 17. mrt 15:00:18 2018 Added the following devices
za 17. mrt 15:00:18 2018 Vero 4K
za 17. mrt 15:00:18 2018 Vero 2
za 17. mrt 15:00:18 2018 Vero
za 17. mrt 15:00:18 2018 Raspberry Pi 1 / Zero
za 17. mrt 15:00:18 2018 Raspberry Pi 2 / 3
za 17. mrt 15:00:19 2018 Apple TV
za 17. mrt 15:00:19 2018 Checking for updates
za 17. mrt 15:00:19 2018 Checking for updates by downloading http://ftp.acc.umu.se/mirror/osmc.tv/osmc/download//installers/latest_windows
za 17. mrt 15:00:19 2018 Acquired mirror file
za 17. mrt 15:00:19 2018 No new update is available
za 17. mrt 15:01:59 2018 The user has selected English as their language
za 17. mrt 15:01:59 2018 The user has selected Raspberry Pi 2 / 3 as their device
za 17. mrt 15:01:59 2018 Attempting to download device versions file http://ftp.acc.umu.se/mirror/osmc.tv/osmc/download/installers/versions_RBP2
za 17. mrt 15:01:59 2018 Found a build called 2018.03-2
za 17. mrt 15:01:59 2018 Found a build called 2018.02-1
za 17. mrt 15:01:59 2018 Found a build called 2018.01-1
za 17. mrt 15:01:59 2018 Found a build called 2017.12-1
za 17. mrt 15:01:59 2018 Found a build called 2017.10-1
za 17. mrt 15:01:59 2018 Found a build called 2017.08-1
za 17. mrt 15:01:59 2018 Found a build called 2017.07-1
za 17. mrt 15:01:59 2018 Found a build called 2017.06-1
za 17. mrt 15:01:59 2018 Found a build called 2017.05-2
za 17. mrt 15:01:59 2018 Found a build called 2017.04-1
za 17. mrt 15:01:59 2018 Found a build called 2017.03-1
za 17. mrt 15:01:59 2018 Found a build called 2017.02-2
za 17. mrt 15:01:59 2018 Found a build called 2017.01-1
za 17. mrt 15:02:06 2018 The user has selected an online image for Raspberry Pi 2 / 3 with build URL : http://ftp.acc.umu.se/mirror/osmc.tv/osmc/download/installers/diskimages/OSMC_TGT_rbp2_20180316.img.gz
za 17. mrt 15:02:06 2018 Disabling internal install for device Raspberry Pi 2 / 3 as it does not support it
za 17. mrt 15:02:09 2018 SD installation selected
za 17. mrt 15:02:17 2018 Installing usbit32 imaging binary to temporary path
za 17. mrt 15:02:18 2018 Installing empty boot sector to temporary path
za 17. mrt 15:02:18 2018 Installation was successful
za 17. mrt 15:02:18 2018 Enumerating imageable devices for Windows
za 17. mrt 15:02:49 2018 Could not execute usbitcmd to enumerate devices
za 17. mrt 15:02:58 2018 Installing usbit32 imaging binary to temporary path
za 17. mrt 15:02:58 2018 Installing empty boot sector to temporary path
za 17. mrt 15:02:58 2018 Installation was successful
za 17. mrt 15:02:58 2018 Enumerating imageable devices for Windows
za 17. mrt 15:03:29 2018 Could not execute usbitcmd to enumerate devices
do 27. aug 10:56:39 2020 OSMC Installer running on Windows
do 27. aug 10:56:39 2020 Detected locale as nl_NL
do 27. aug 10:56:39 2020 Attempting to load translation for locale nl_NL
do 27. aug 10:56:39 2020 Could not load translation!
do 27. aug 10:56:39 2020 Resolving a mirror
do 27. aug 10:56:39 2020 Resolved mirror to
do 27. aug 10:56:39 2020 Enumerating supported devices
do 27. aug 10:56:39 2020 Added the following devices
do 27. aug 10:56:39 2020 Vero 4K / 4K+
do 27. aug 10:56:39 2020 Vero 2
do 27. aug 10:56:39 2020 Vero
do 27. aug 10:56:39 2020 Raspberry Pi 1 / Zero
do 27. aug 10:56:39 2020 Raspberry Pi 2 / 3
do 27. aug 10:56:39 2020 Apple TV
do 27. aug 10:56:39 2020 Checking for updates
do 27. aug 10:56:39 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 10:56:39 2020 Acquired mirror file
do 27. aug 10:56:39 2020 No new update is available
do 27. aug 10:57:06 2020 The user has selected English as their language
do 27. aug 10:57:06 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 10:57:06 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 10:57:27 2020 The user has selected English as their language
do 27. aug 10:57:27 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 10:57:27 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 11:00:45 2020 OSMC Installer running on Windows
do 27. aug 11:00:45 2020 Detected locale as nl_NL
do 27. aug 11:00:45 2020 Attempting to load translation for locale nl_NL
do 27. aug 11:00:45 2020 Could not load translation!
do 27. aug 11:00:45 2020 Resolving a mirror
do 27. aug 11:00:45 2020 Resolved mirror to
do 27. aug 11:00:45 2020 Enumerating supported devices
do 27. aug 11:00:45 2020 Added the following devices
do 27. aug 11:00:45 2020 Vero 4K
do 27. aug 11:00:45 2020 Vero 2
do 27. aug 11:00:45 2020 Vero
do 27. aug 11:00:45 2020 Raspberry Pi 1 / Zero
do 27. aug 11:00:45 2020 Raspberry Pi 2 / 3
do 27. aug 11:00:45 2020 Apple TV
do 27. aug 11:00:45 2020 Checking for updates
do 27. aug 11:00:45 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 11:00:45 2020 Acquired mirror file
do 27. aug 11:00:45 2020 No new update is available
do 27. aug 11:00:51 2020 The user has selected English as their language
do 27. aug 11:00:51 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 11:00:51 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 11:02:18 2020 OSMC Installer running on Windows
do 27. aug 11:02:18 2020 Detected locale as nl_NL
do 27. aug 11:02:18 2020 Attempting to load translation for locale nl_NL
do 27. aug 11:02:18 2020 Could not load translation!
do 27. aug 11:02:19 2020 Resolving a mirror
do 27. aug 11:02:19 2020 Resolved mirror to
do 27. aug 11:02:19 2020 Enumerating supported devices
do 27. aug 11:02:19 2020 Added the following devices
do 27. aug 11:02:19 2020 Vero 4K / 4K+
do 27. aug 11:02:19 2020 Vero 2
do 27. aug 11:02:19 2020 Vero
do 27. aug 11:02:19 2020 Raspberry Pi 1 / Zero
do 27. aug 11:02:19 2020 Raspberry Pi 2 / 3
do 27. aug 11:02:20 2020 Apple TV
do 27. aug 11:02:20 2020 Checking for updates
do 27. aug 11:02:20 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 11:02:20 2020 Acquired mirror file
do 27. aug 11:02:20 2020 No new update is available
do 27. aug 11:02:24 2020 The user has selected English as their language
do 27. aug 11:02:24 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 11:02:24 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 11:05:54 2020 OSMC Installer running on Windows
do 27. aug 11:05:54 2020 Detected locale as nl_NL
do 27. aug 11:05:54 2020 Attempting to load translation for locale nl_NL
do 27. aug 11:05:54 2020 Could not load translation!
do 27. aug 11:05:54 2020 Resolving a mirror
do 27. aug 11:05:54 2020 Resolved mirror to
do 27. aug 11:05:54 2020 Enumerating supported devices
do 27. aug 11:05:54 2020 Added the following devices
do 27. aug 11:05:54 2020 Vero 4K / 4K+
do 27. aug 11:05:54 2020 Vero 2
do 27. aug 11:05:55 2020 Vero
do 27. aug 11:05:55 2020 Raspberry Pi 1 / Zero
do 27. aug 11:05:55 2020 Raspberry Pi 2 / 3
do 27. aug 11:05:55 2020 Apple TV
do 27. aug 11:05:55 2020 Checking for updates
do 27. aug 11:05:55 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 11:05:55 2020 Acquired mirror file
do 27. aug 11:05:55 2020 No new update is available
do 27. aug 11:06:04 2020 The user has selected English as their language
do 27. aug 11:06:04 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 11:06:04 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 11:14:25 2020 OSMC Installer running on Windows
do 27. aug 11:14:25 2020 Detected locale as nl_NL
do 27. aug 11:14:25 2020 Attempting to load translation for locale nl_NL
do 27. aug 11:14:25 2020 Could not load translation!
do 27. aug 11:14:25 2020 Resolving a mirror
do 27. aug 11:14:26 2020 Resolved mirror to
do 27. aug 11:14:26 2020 Enumerating supported devices
do 27. aug 11:14:26 2020 Added the following devices
do 27. aug 11:14:26 2020 Vero 4K / 4K+
do 27. aug 11:14:26 2020 Vero 2
do 27. aug 11:14:26 2020 Vero
do 27. aug 11:14:26 2020 Raspberry Pi 1 / Zero
do 27. aug 11:14:26 2020 Raspberry Pi 2 / 3
do 27. aug 11:14:26 2020 Apple TV
do 27. aug 11:14:26 2020 Checking for updates
do 27. aug 11:14:26 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 11:14:26 2020 Acquired mirror file
do 27. aug 11:14:26 2020 No new update is available
do 27. aug 11:14:30 2020 The user has selected English as their language
do 27. aug 11:14:30 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 11:14:30 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 14:06:08 2020 OSMC Installer running on Windows
do 27. aug 14:06:08 2020 Detected locale as nl_NL
do 27. aug 14:06:08 2020 Attempting to load translation for locale nl_NL
do 27. aug 14:06:08 2020 Could not load translation!
do 27. aug 14:06:08 2020 Resolving a mirror
do 27. aug 14:06:09 2020 Resolved mirror to
do 27. aug 14:06:09 2020 Enumerating supported devices
do 27. aug 14:06:09 2020 Added the following devices
do 27. aug 14:06:09 2020 Vero 4K / 4K+
do 27. aug 14:06:09 2020 Vero 2
do 27. aug 14:06:09 2020 Vero
do 27. aug 14:06:09 2020 Raspberry Pi 1 / Zero
do 27. aug 14:06:09 2020 Raspberry Pi 2 / 3
do 27. aug 14:06:09 2020 Apple TV
do 27. aug 14:06:10 2020 Checking for updates
do 27. aug 14:06:10 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 14:06:10 2020 Acquired mirror file
do 27. aug 14:06:10 2020 No new update is available
do 27. aug 14:06:15 2020 The user has selected English as their language
do 27. aug 14:06:15 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 14:06:15 2020 Attempting to download device versions file installers/versions_RBP2
do 27. aug 14:36:52 2020 OSMC Installer running on Windows
do 27. aug 14:36:52 2020 Detected locale as nl_NL
do 27. aug 14:36:52 2020 Attempting to load translation for locale nl_NL
do 27. aug 14:36:52 2020 Could not load translation!
do 27. aug 14:36:52 2020 Resolving a mirror
do 27. aug 14:36:52 2020 Resolved mirror to
do 27. aug 14:36:52 2020 Enumerating supported devices
do 27. aug 14:36:52 2020 Added the following devices
do 27. aug 14:36:52 2020 Vero 4K
do 27. aug 14:36:52 2020 Vero 2
do 27. aug 14:36:52 2020 Vero
do 27. aug 14:36:52 2020 Raspberry Pi 1 / Zero
do 27. aug 14:36:52 2020 Raspberry Pi 2 / 3
do 27. aug 14:36:52 2020 Apple TV
do 27. aug 14:36:52 2020 Checking for updates
do 27. aug 14:36:52 2020 Checking for updates by downloading /installers/latest_windows
do 27. aug 14:36:52 2020 Acquired mirror file
do 27. aug 14:36:52 2020 No new update is available
do 27. aug 14:36:57 2020 The user has selected English as their language
do 27. aug 14:36:57 2020 The user has selected Raspberry Pi 2 / 3 as their device
do 27. aug 14:36:57 2020 Attempting to download device versions file installers/versions_RBP2

Hi,

This maybe one for @sam_nazarko.

But you try a couple things, make sure you running the install as administrator. If you are running any anti virus, test the installer with it temporarily disabled.

Failing that you download the latest image and tell the installer to install that:

https://osmc.tv/download/

Thanks Tom.

Hello Tom, thank you for your attempt to help … I tried your suggesions, but they didn’t help :frowning:
Maybe a stupid question: How do I tell the installer to install a downloaded image ?

Gr, John

Hi,

On the select version screen, tick the box that says “use a local build on my computer”.

Thanks Tom.

Ah, that explains, I’m afraid the installer doesn’t make it that far :slight_smile:

Hi,

How is your windows PC connected to the network wired or wireless?

Thanks Tom.

What happens if you type download.osmc.tv in your browser? Does anything come up?

Sam

Hello,

@Tom: it is connected by wire

@Sam: I get the following directory listing

dir

Looks OK. I’d suggest trying again.

Trying again I did …several times :slight_smile: … but it’s not working.

I’ll try:

  • an other PC connected to the same network.
  • the current PC connected to an other network

I will post the results

Gr, John

Are you on an IPv6 only network?