@sam_nazarko Hi, I’ve been trying to get help for my issues, opened a ticket two weeks ago and replied to your email asking if I had opened a ticket. I thought I would try here because my ticket opened on the 19th of July is still open. Can you help please?
If you explain the issue here, maybe someone else can help you.
Hi
Can you let me know the ticket number? I’ll double check this
Sam
Hi Sam, thanks for getting back to me. Ticket no. #406024
I had two instances where during playback the Vero V froze and I had to power cycle the unit. One file was a 4K MP4 file and the other a remux file, so both had very high bitrates, not sure if that is the issue. Both times the files played ok until I tried to fast forward scenes, at this point the picture and sound locked up and no remote button presses worked.
All other files (mkv) work fine but those are typically below 20mbps 4k h.265 files.
Thanks, I’ll pick this up shortly.
Sam
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