Hi, there! I’ve been trying to solve this for a month, researched in here and on Google, but none helped me. Since I’ve did the last update, my OSMC (RPi 3) is freezing from time to time when I play mkv video formats. I’ve tried everything I know, but couldn’t change it at all. Can somebody help me? 
- Provide debug logs (see below)
- Provide Mediainfo (see below)
- If you are playing via network copy the file to USB stick and try to play from there to exclude the network.
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To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
So, in summary:
- activate the logging
- reboot the OSMC device
- reproduce the issue
- upload the log set either using the
Log Uploadermethod within the My OSMC menu in the GUI or thesshmethod invoking commandgrab-logs -A - publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
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It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC.
You can also create the mediainfo-output of the affected media file on the OSMC device:
- login via SSH, user
osmc, passwordosmc - if not already installed:
sudo apt-get update && sudo apt-get install mediainfo cdto the directory containing the video/audio material in questionmediainfo -f "<media file>"|paste-log, where<media file>is your video/audio- publish the returned URL here in this topic
Thx for your help.