No Signal (TV)

Help and Support Vero V
1

Hi…

since getting Vero V recently, I’ve had playback problems that I didn’t have with 4k+:

• freeze frame when skipping forward (mostly addressed in latest update but still sometimes happens)

• frequent “no signal” on TV during playback. (green screen with message.) Usually file starts playing for a second or two and then drops out. Usually, rebooting VeroV resolves the issue – for one playback – and then happens again on the next file.

here’s a debug log. In this case playing:
Secrets.We.Keep.S01E03.1080p.HEVC.x265-MeGusta.mkv

if latter problem were rare it wouldn’t be a big deal to reboot, but it happens very frequently.

message on TV, green screen:
No signal. Check the external input or select another input using the INPUT button.

2

Freezing issue should be fixed in the staging repository.

For the black screen we need to see a full debug log.

3

hi sam. thx for reply.

sorry but what’s staging repository?

as for full debug log, what do you mean? that was a debug log wasn’t it? if you mean starting from fresh boot, that wouldn’t work, because the problem doesn’t happen after a fresh boot.

4

Hi

Hopefully the issue is now addressed with the following commit:

I’d appreciate it if you could test this and provide feedback before we potentially release this as an update to other users. To test this update:

  1. Login via the command line
  2. Run the following command to add the staging repository:
    echo 'deb http://apt.osmc.tv bullseye-devel main' | sudo tee /etc/apt/sources.list.d/osmc-devel.list
  3. Run the following commands to update: sudo apt-get update && sudo apt-get dist-upgrade && reboot
  4. Your system should have have received the update.

Please see if the issue is resolved.

I also recommend you remove /etc/apt/sources.list.d/osmc-devel.list after updating.

This will deactivate the staging repository. You can do so with the following command:
sudo rm /etc/apt/sources.list.d/osmc-devel.list.

Please note that we will automatically disable this update channel after 14 days on your device in case you forget to do so to ensure that your system reverts to the stable update channel.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

1 Like
5

Hi, thanks for your comprehensive response.

I installed the staging updated and will report back. feel free to PM to remind me after a few days.

with this i’m confused. did you not see the debug log I posted in top post? I know how to turn on debug logging. I also mentioned that I cannot reliably reproduce the issue immediately after a reboot. nevertheless i will try, and upload the full log set (which is, I see, quite different than posting a debug log.)

Thank you.

6

Correct in your case it was about full log

7

Ok. Here are the logs.

https://paste.osmc.tv/emosarufov

First play after reboot works. Subsequent plays, no signal.

Also, the update to the staging version did not work. Received error messages that said report in forum. [edit: tried apt-get update (as above) again, and it seems to have worked, although it asked about which version of the openssh-server to install. chose “package maintainer’s version”]

8

I can’t see anything obvious here.

Can you run:

sudo apt-get update
sudo apt-get -f install -y

And post the output so I can make sure everything is truly up to date.

Thanks

Sam

1 Like
9 
osmc@verov:~$ sudo apt-get update
Hit:1 https://deb.debian.org/debian bullseye InRelease
Hit:2 https://security.debian.org bullseye-security InRelease                                               
Get:3 https://deb.debian.org/debian bullseye-updates InRelease [44.1 kB]                                    
Hit:4 https://ftp.fau.de/osmc/osmc/apt bullseye-devel InRelease                                                        
Hit:5 https://ftp.fau.de/osmc/osmc/apt bullseye InRelease
Fetched 44.1 kB in 2s (19.7 kB/s)
Reading package lists... Done
osmc@verov:~$ sudo apt-get -f install -y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.
osmc@verov:~$
10

The 2 ‘not upgraded’ packages are probably a red herring but can you give me the output of:

apt-cache policy | paste-log

11

https://paste.osmc.tv/etuxevunit