Hi, I ordered the Vero V on 27th of December and got a order complete message on 31th of December. However tracking code says the parcel is still to be expected and was not received by Royal Mail yet. I send 2 emails to support but I dont get an answer. Anyone has the same issue? (order #82029)
Same position here, albeit my order was placed a little later it is past the 3-5 working day delivery window and no answer to support emails. I’d imagine the team is swamped with orders right now but I’d love some clarity.
I’m behind on emails
Orders have been fulfilled up to 6th January. We are behind currently.
Hope to catch up over weekend
Sam
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Hi I’m considering the vero v what is the expected delivery time if I ordered over the weekend
I’m in the uk
Orders have been fulfilled up to 6th January.
The chap above, UserX, is saying he ordered on 27/12 and doesn’t have his yet. What does fulfilled mean in this context?
My tracking code says the shipment label was created on 31th December but the goods are not received by Royal Mail yet.. ordernummer is in the topicstart
End of week absolute latest for UK.
Fulfilled means shipped.
In January that realistically means 2 days for UK and 5 days for ROW
I will discuss this on the ticket shortly
Sam
Hi Sam
Thanks for the reply good to know
Hi, Kind of the same issue. I ordered the 9th of January and still Status: Processing.
[Order #82732**]
@sam_nazarko Good to know that you will process this during this weekend. Can I expect my Vero to arrive Friday? This Vero V is going to Sweden.
Cheers
I ordered on the 6th of January, got an order has been received! email and have heard nothing since. When I joined the community with the email address used for the order it says there are no orders. My card was charged straight away. Any idea what has happened to my order, #82573
Hi Sam. I purchased a Vero V on 6 January (ref. Order #82598) and have an order acknowledgement but the order is still saying ‘processing’ and I have no confirmed delivery date. Please can you provide an update? I have also raised an OSMC Support Request ref. Ticket no. #770119 on the same subject. Regards, Peter
I’ve been working on this over the weekend.
I didn’t expect 6 months of orders in the last ten days.. Backlog will be cleared within a few days. But I suspect it’s because we have to increase prices shortly.
Please don’t send multiple emails because it just slows everything down.
As soon as your order ships you will get a tracking number.
Sam
Hi Sam,
I had received a response by email mentioning my order would be shipping on Monday, but have not seen anything else since, such as a tracking number.
I know you have been super busy - is there still a large backlog? I ordered 01/12, and did wait a few days, but wanted to check back in.
Thanks!
Hi
Almost up to date.
Everything is fully out by Friday.
I’m a bit slow on emails buts that’s because we are getting multiple emails about shipping dates.
Better to crack them out and follow up on emails over weekend
Cheers
Sam
Did all orders ship?
My order has a status of packaged, which it had for all of last week.
Well.. same for my order. Packaged on 31th December but still not send or received…
same for me. its been packaged for a week with no response to a ticket ive put in. would really like some kind of update even if its on the main website. sam said theyd be caught up by last weekend then friday. if mine is truly been packaged why hasnt it been shipped? packaging seems harder than shipping but what do i know. ill give it till mid week and then contact my cc company. i have the 4k+ ill just continue on with no support.
All orders apart from ones placed this weekend are now out. And those ones will be out shortly.
I’m behind on emails but hope to catch up on them by Wednesday.
We aren’t Amazon, and I don’t think it’s appropriate to place an order on Wednesday evening and send 30 follow up emails by Friday morning. It just slows everything down. Not saying everyone has done that, but some have..
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