OSMC keeps reloading/freezing

Help and Support Raspberry Pi
1

Hi there,

I have kind of a major problem and do not know where to start. During video playback OSMC starts either freezing or reloading OSMC itself (sad face). If it freezes altogether I still can access my RasperryPi2 via ssh an go back to the main menu via

osmc@osmc:~$ sudo systemctl restart mediacenter

What have I done so far? I started from a working v16-installation, upgraded to a v17-RC and due to performance-problems went back to a fresh installation of v16 (2016.10-2). Backed up settings, et cetera.

The last “sad-face”-action was today at 21:10h
Having a look in the .log-files:

kodi.log.old

20:48:57 130883.609375 T:1458303984  NOTICE: running thread: CDVDPlayerAudio::Process()
20:48:57 130883.625000 T:1458303984  NOTICE: Creating audio stream (codec id: 86016, channels: 2, sample rate: 48000, no pass-through)
20:48:57 130883.742188 T:1475081200  NOTICE:  fps: 25.000000, pwidth: 512, pheight: 384, dwidth: 512, dheight: 384
20:48:57 130883.750000 T:1475081200  NOTICE: Display resolution ADJUST : 1280x720 (1280x720) @ 50.00 - Full Screen (25) (weight: 0.000)
20:48:57 130883.812500 T:1458303984  NOTICE: CDVDPlayerAudio::OutputPacket skipping a packets of duration 24
20:56:53 131360.390625 T:1412428784  NOTICE: Previous line repeats 1 times.
20:56:53 131360.390625 T:1412428784 WARNING: Create - unsupported protocol(/usr/share/kodi/addons/webinterface.default/http) in /usr/share/kodi/addons/webinterface.default/http://testp1.piwo.pila.pl/testproxy.php
20:56:53 131360.390625 T:1412428784   ERROR: Exists - Error checking for /usr/share/kodi/addons/webinterface.default/http://testp1.piwo.pila.pl/testproxy.php
20:56:53 131360.390625 T:1412428784 WARNING: CreateLoader - unsupported protocol(/usr/share/kodi/addons/webinterface.default/http) in /usr/share/kodi/addons/webinterface.default/http://testp1.piwo.pila.pl/testproxy.php
21:02:33 131699.953125 T:1412428784 WARNING: Create - unsupported protocol(/usr/share/kodi/addons/webinterface.default/http) in /usr/share/kodi/addons/webinterface.default/http://www.bing.com/
21:02:33 131699.953125 T:1412428784   ERROR: Exists - Error checking for /usr/share/kodi/addons/webinterface.default/http://www.bing.com/
21:02:33 131699.953125 T:1412428784 WARNING: CreateLoader - unsupported protocol(/usr/share/kodi/addons/webinterface.default/http) in /usr/share/kodi/addons/webinterface.default/http://www.bing.com/

kodi.log

21:10:40 132187.109375 T:1956926384  NOTICE: special://profile/ is mapped to: special://masterprofile/
21:10:40 132187.109375 T:1956926384  NOTICE: -----------------------------------------------------------------------
21:10:40 132187.109375 T:1956926384  NOTICE: Starting Kodi (16.1). Platform: Linux ARM (Thumb) 32-bit
21:10:40 132187.109375 T:1956926384  NOTICE: Using Release Kodi x32 build (version for Raspberry Pi)
21:10:40 132187.109375 T:1956926384  NOTICE: Kodi compiled Oct 29 2016 by GCC 4.9.2 for Linux ARM (Thumb) 32-bit version 3.16.36 (200740)
21:10:40 132187.109375 T:1956926384  NOTICE: Running on Open Source Media Center 2016.10-2, kernel: Linux ARM 32-bit version 4.4.27-2-osmc
21:10:40 132187.109375 T:1956926384  NOTICE: FFmpeg statically linked, version: 2.8.6-kodi-2.8.6-Jarvis-16.0
21:10:40 132187.109375 T:1956926384  NOTICE: Host CPU: ARMv7 Processor rev 5 (v7l), 4 cores available
21:10:40 132187.109375 T:1956926384  NOTICE: ARM Features: Neon disabled
21:10:40 132187.109375 T:1956926384  NOTICE: special://xbmc/ is mapped to: /usr/share/kodi
21:10:40 132187.109375 T:1956926384  NOTICE: special://xbmcbin/ is mapped to: /usr/lib/kodi
21:10:40 132187.109375 T:1956926384  NOTICE: special://masterprofile/ is mapped to: /home/osmc/.kodi/userdata
21:10:40 132187.109375 T:1956926384  NOTICE: special://home/ is mapped to: /home/osmc/.kodi
21:10:40 132187.109375 T:1956926384  NOTICE: special://temp/ is mapped to: /home/osmc/.kodi/temp
21:10:40 132187.109375 T:1956926384  NOTICE: The executable running is: /usr/lib/kodi/kodi.bin
21:10:40 132187.109375 T:1956926384  NOTICE: Local hostname: osmc
21:10:40 132187.109375 T:1956926384  NOTICE: Log File is located: /home/osmc/.kodi/temp/kodi.log
21:10:40 132187.109375 T:1956926384  NOTICE: -----------------------------------------------------------------------
21:10:40 132187.281250 T:1956926384   ERROR: DBus: Error org.freedesktop.DBus.Error.ServiceUnknown - The name org.freedesktop.UPower was not provided by any .service files

What I don’t understand: There seems to be no logging of the error whatsoever. Happening at 21:10 I can only see the “reloading” in the .log-file… The error in the kodi.log.old-file does not seem to be related to the reloading, does it?

Are there any further outputs which could be relevant for a solution? I’m not able to reproduce the problem as it happens irregularly, but kind of often. Could it be hardware-related? Some I/O-problems? I have no idea…

Thanks for any help
Stephan

2

To get a better understanding of the problem you are experiencing we need more information, including full debug logs from you. Our wiki contains detailed steps for providing the relevant info we need to help you.

3

Well, does this set of logs tell you more?

http://paste.osmc.io/egejeyipac

If not please tell me, how I can support you with more relevant information.

4

Nope, because you didn’t read the provided link and follow the explicit instructions we’ve provided.

5

Thanks for your professional and helping answer. How about you tell me where my posts lack information instead?

  • I posted in the right section.
  • I clearly explained the problem; all questions from the link are answered (except the peripherals: external drives and a mouse via USB, ambilight via GPIO).
  • I offered a full set of logs.
  • As I stated before the problem occurs irregularly, so I can’t check “the” file with Mediainfo.

So I ask again: which infornation do you need additionally? I’d be glad to provide it.

Thanks

6

This is incorrect.

How to submit a useful support request - General - OSMC clearly states -

7

Ok, thanks.
Well I enabled Debug logging (thought I already did that - my mistake), rebooted again and start watching a video… Unfortunately the log is pretty huge; this time it took a while until the error occured, so I couldn’t upload it in one piece. I had to split it for now; During the day I’ll try to reproduce it with a smaller log.

http://paste.osmc.io/oxoxuhewec

http://paste.osmc.io/hopihuxene

http://paste.osmc.io/iyuporubiy

Sorry for the inconvenience.

Thanks,
Stephan

8

Since no one had an answer and OSMC was unusable, I upgraded again to the current v17-beta. The problem is gone now. So are the performance problems from the last beta-test.

Thanks anyway.