I purchased an OSMC remote and could not get it to work on my Raspberry Pi 3 even though it worked on Linux or Windows systems. This was made extra difficult by the lack of documentation. There was not a single word of instructions included with it. And I note that the product description says that setup instructions are included.
After trying many things–including a complete fresh install of the latest OSMC–and much internet searching–including these forums–I got it to work by removing the dongle for the bluetooth keyboard that had been my “remote” until now.
Why does having a bluetooth keyboard also connected cause the remote to be ignored? How can I get both enabled? I note that it did not have this problem on Linux with a normal keyboard attached via USB.
This should not have been such a hard process. Some documentation must be included with the product even if it is just a link to a worthwhile setup document online. Having to search forums for partial answers in various places is no way to support customers.
BTW, I have been using XBMC/KODI/OSMC for years and love it.