Possible CEC problem :(

I have a pi2 connected to a Vizio M55 4K tv. Before Jarvis everything worked fine including CEC. I have a bluetooth remote which I prefer to use over CEC because I find it registers multiple key presses faster than CEC does so I disabled CEC.

Since Jarvis I’ve been having a strange issue. During video playback if I turn the tv volume down the video freezes and is only fixed by plugging the pi out and plugging it back in. Using SSH to reboot doesn’t work. This problem happens whether CEC is on or off, but I can only attribute it to CEC because nothing else makes sense…

How do I extract logs to send, assuming the logs will show the issue?

To get a better understanding of the problem you are experiencing we need more information from you. Please see How to submit a useful support request - General - OSMC for advice on how to help us.