Raspberry 3B+ wifi crashing

Help and Support Raspberry Pi
1

Hello , im experiencing playback problems with videos on an SMB share. The video will keep playing normally for half an hour or so and then the device will stop the video , wait around 2 minutes then pop the invalid argument window.It also stops responding to pings , i have to disable enable wireless for the device to come online.
Here are some of the system logs

Jul 19 12:55:53 abcd su[3051]: Successful su for root by osmc
Jul 19 12:55:53 abcd su[3051]: + /dev/pts/0 osmc:root
Jul 19 12:55:53 abcd su[3051]: pam_unix(su:session): session opened for user root by osmc(uid=1000)
Jul 19 12:55:53 abcd su[3051]: pam_systemd(su:session): Cannot create session: Already running in a session
Jul 19 12:57:28 abcd ntpd[459]: 88.191.250.97 local addr 10.10.10.6 -> <null>
Jul 19 12:58:36 abcd ntpd[459]: 193.219.28.2 local addr 10.10.10.6 -> <null>
Jul 19 12:58:38 abcd kernel: usb 1-1.2: new low-speed USB device number 5 using dwc_otg
Jul 19 12:58:38 abcd kernel: usb 1-1.2: New USB device found, idVendor=093a, idProduct=2510
Jul 19 12:58:38 abcd kernel: usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 19 12:58:38 abcd kernel: usb 1-1.2: Product: USB Optical Mouse
Jul 19 12:58:38 abcd kernel: usb 1-1.2: Manufacturer: PixArt
Jul 19 12:58:38 abcd kernel: input: PixArt USB Optical Mouse as /devices/platform/soc/3f980000.usb/usb1/1-1/1-1.2/1-1.2:1.0/0003:093A:2510.0001/input/input0
Jul 19 12:58:38 abcd kernel: hid-generic 0003:093A:2510.0001: input,hidraw0: USB HID v1.11 Mouse [PixArt USB Optical Mouse] on usb-3f980000.usb-1.2/input0
Jul 19 12:58:57 abcd sudo[3086]:     osmc : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/mv /var/tmp/config.txt /boot/config.txt
Jul 19 12:58:57 abcd sudo[3086]: pam_unix(sudo:session): session opened for user root by (uid=0)
Jul 19 12:58:57 abcd mediacenter[320]: mv: failed to preserve ownership for '/boot/config.txt': Operation not permitted
Jul 19 12:58:57 abcd sudo[3086]: pam_unix(sudo:session): session closed for user root
Jul 19 12:59:03 abcd sudo[3116]:     osmc : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/journalctl
Jul 19 12:59:03 abcd sudo[3116]: pam_unix(sudo:session): session opened for user root by (uid=0)

And the kodi log

12:35:02.120 T:1925491200  NOTICE: VideoPlayer: Opening: smb://ABZ/Movies/Blue.Planet.II.S01.1080p.BluRay/Blue.Planet.II.S01E06.1080p.BluRayBlue.Planet.II.S01E06.1080p.BluRay.mkv
12:35:02.120 T:1925491200 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:35:02.121 T:1696592640  NOTICE: Creating InputStream
12:35:02.173 T:1696592640  NOTICE: Creating Demuxer
12:35:02.277 T:1696592640  NOTICE: Opening stream: 0 source: 256
12:35:02.277 T:1696592640  NOTICE: Creating video codec with codec id: 28
12:35:02.286 T:1696592640  NOTICE: Creating video thread
12:35:02.287 T:1696592640  NOTICE: Opening stream: 1 source: 256
12:35:02.287 T:1479537408  NOTICE: running thread: video_thread
12:35:02.287 T:1696592640  NOTICE: Finding audio codec for: 86020
12:35:02.287 T:1696592640  NOTICE: Creating audio thread
12:35:02.287 T:1471148800  NOTICE: running thread: CVideoPlayerAudio::Process()
12:35:02.298 T:1471148800  NOTICE: Creating audio stream (codec id: 86020, channels: 6, sample rate: 48000, no pass-through)
12:36:02.833 T:1627386624  NOTICE: ES: Client  from ::ffff:10.10.10.9 timed out
12:56:38.583 T:1471148800  NOTICE: CVideoPlayerAudio::Process - stream stalled
12:57:00.377 T:1696592640   ERROR: Read - Error( -1, 110, Connection timed out )
12:57:00.378 T:1696592640  NOTICE: CVideoPlayer::OnExit()
12:57:00.378 T:1696592640  NOTICE: VideoPlayer: eof, waiting for queues to empty
12:57:00.378 T:1696592640  NOTICE: Closing stream player 1
12:57:00.378 T:1696592640  NOTICE: CDVDMessageQueue(audio)::WaitUntilEmpty
12:57:00.378 T:1696592640  NOTICE: Waiting for audio thread to exit
12:57:00.378 T:1471148800   ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
12:57:00.378 T:1471148800  NOTICE: thread end: CVideoPlayerAudio::OnExit()
12:57:00.378 T:1696592640  NOTICE: Closing audio device
12:57:00.381 T:1696592640  NOTICE: Deleting audio codec
12:57:00.381 T:1696592640  NOTICE: Closing stream player 2
12:57:00.381 T:1696592640  NOTICE: CDVDMessageQueue(video)::WaitUntilEmpty
12:57:00.381 T:1696592640  NOTICE: waiting for video thread to exit
12:57:00.381 T:1479537408   ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
12:57:00.381 T:1479537408  NOTICE: thread end: video_thread
12:57:00.382 T:1696592640  NOTICE: deleting video codec
12:58:21.493 T:1925491200   ERROR: SMBDirectory->GetDirectory: Unable to open directory : 'smb://USERNAME:PASSWORD@ABZ/Movies/Blue.Planet.II.S01.1080p.BluRay/Blue.Planet.II.S01E06.1080p'
                                            unix_err:'16' error : 'Invalid argument'
12:58:21.493 T:1925491200  NOTICE: CVideoPlayer::CloseFile()
12:58:21.494 T:1925491200  NOTICE: VideoPlayer: waiting for threads to exit
12:58:21.494 T:1925491200  NOTICE: VideoPlayer: finished waiting
12:58:21.51            8 T:1925491200  NOTICE: CVideoPlayer::CloseFile()
12:58:21.518 T:1925491200  NOTICE: VideoPlayer: waiting for threads to exit
12:58:21.518 T:1925491200  NOTICE: VideoPlayer: finished waiting
12:58:21.838 T:1925491200   ERROR: Control 55 in window 10025 has been asked to focus, but it can't
12:58:44.928 T:1925491200   ERROR: GetDirectory - Error getting smb://ABZ/Movies/Blue.Planet.II.S01.1080p.BluRay/Blue.Planet.II.S01E06.1080p.BluRay./
12:58:44.931 T:1925491200   ERROR: CGUIMediaWindow::GetDirectory(smb://ABZ/Movies/Blue.Planet.II.S01.1080p.BluRay/Blue.Planet.II.S01E06.1080p.BluRay./) failed
12:58:57.275 T:1714418432 WARNING: CSkinInfo: failed to load skin settings
12:58:57.428 T:1714418432   ERROR: EXCEPTION: Non-Existent Control 300
12:59:02.280 T:1696592640 WARNING: CPythonInvoker(5): Script invoked without an addon. Adding all addon modules installed to python path as fallback. This behaviour will be removed in future version.
2

Hi,

Unfortunately logs snippets do not tell us a lot, a full debug log would be more useful; details can be found here:

Regards Tom.

3

here are some other logs.
https://bpaste.net/show/e86de762cd1f
https://bpaste.net/show/b70c3ef64c7e

4

Hi,

These are not debug logs, please see the link provided on how to enable and how to upload logs to omsc’s paste server.

Thanks Tom,

5

Sry heres another try
http://paste.osmc.io/olufojalez
http://paste.osmc.io/uhodogokef

6

Like Tom said, these are not debug logs. Once again, please check Tom’s link.

1 Like
7

http://paste.osmc.tv/ojaqemoyaf
http://paste.osmc.tv/cecifivehi

8

Hi,

This isn’t a full debug log, and more importantly its missing ifconfig and being as it a network issue; its kinda required.

Please re-read the link or reproduce the issue with debug logs and issue the following from the command line:

grab-logs -A

Thanks Tom.

1 Like
9

https://paste.osmc.tv/ofarohezud
https://paste.osmc.tv/dogixosagu
last logs i post , sry if my earlier ones were not helpful

10

Hi,

Have you tried changing the wifi channel on your router?

Thanks Tom.

11

The log shows this message:

Jul 21 10:38:36 abcd wpa_supplicant[418]: wlan0: CTRL-EVENT-DISCONNECTED bssid=cc:2d:e0:c2:89:a7 reason=3 locally_generated=1

Looking around, a reason code of 3 seems to mean that “The access point went offline, deauthenticating the client.”

This might mean that there is a problem with your router/access point, the signal strength or perhaps even with the Pi3B+'s firmware. Certainly try Tom’s suggestion of changing the channel and see if that helps.

Can you tell us whether 5 GHz WiFi has ever worked correctly on your Pi3B+?

1 Like
12

Seeing as i have no problems with other 5ghz devices and the signal is strong from my router, I suspect this is a firmware issue , because when i go into network settings the pi is still connected to the AP, i just disable enable the interface and its fine after.

13

Maybe be try a Raspbian install to see how that compares

1 Like