Hi, received my brand new Vero 4K yesterday. The installation went pretty smooth but there are a few issues I would like to get in the open (my biggest issue being nr. 3)… The remote refused to work (yes, I did remove the plastic sticker). After a few restarts and changing USB port it finally st…

I’m sorry that the battery compartment on the remote is defective. That’s certainly not normal. In the past month we’ve had another user affected by this issue; and when we do large runs small defects tend to show up at the same time. If you PM me your order #, I can get a replacement remote out fo…

Remote battery latch sticking out and other issues (Vero 4K)

Help and Support Vero 4K / Vero 4K +

Bitbuck 2 August 2017 14:57 13

Images of the issue as promised…

Remote not working - How to identify empty battery