Remote is only working within 2m range

Help and Support
1

Hello there,

I got a vero 1st gen and the remote suddenly stopped working normaly and I have to get realy close to the box in order to get the remote to work.

Any advice?
The batteries were replaced already.

regards

2

Dirty or scratched led or receiver?

3

Hi

Did you change the battery with new batteries, or just some that you had spare. Has anything else changed in your environment recently?

Sam

4

Thanks for the replies.
I used a totally new buyed energizer cell.

I unscrewed the Vero box and removed the black glass infront of the receiver.
Didn’t changed anything.
Can’t dissamble the remote, seems a bit to fragile to me.

5

Do not remove the black platic. It is a filter.
If this didn’t work though, listen to what Sam says :slight_smile:

6

Have you changed any light globes recently ?
Have you moved the vero to a differnt location ?

Some compact low energy fluorescents have a filthy amount of IR output that can raise the noise floor as seen by the IR receiver drastically reducing its range.

7

@penfold42
Well it doesn’t matter if its day or night or if I watch with lights on or not.

@mcobit
after I removed the filter, it still had the same behavior. Not better nor worse.