Remote partially working - Vero 4K+

Help and Support
1

Hello there,

I have a partially working remote - or that is almost exaggerating (as I only get feedback visually - when using the back button on the remote).

The only (visual) confirmation I get that Vero is receiving input - is that e.g. if a movie poster is highlighted - and I press the back button on the remote - the poster indicates (animates) that it is pushed.
Another example is - if I’m playing back a video - and I push the back button the remote - I am returned to the user interface of Kodi.

If I hook up the remote to my laptop - and open Kodi - the remote behaves like it should - all buttons are in a working order.

Is there any way I can reset the remote in OSMC - so it will start working again?

I enabled debug logging - and afterwards a couple of restarts of Kodi.
I pushed all the buttons (one by one) on the remote - and here are the logs:

https://paste.osmc.tv/irexovaxik

2

Do you by any chance own two remotes?
I wonder if you mixed up the dongles.

3

Hi Sam.

(sorry for the delayed answer).
Yes - as a matter of fact I have 3 remotes (two of them bundled with the Vero 4k+ when I purchased them - and one bought separately).

To the best of my knowledge I haven’t mixed up the dongles - but how do determine which is which?

4

Visually, they all look the same, but they will have different VID/PID identifiers for each remote.

When did you buy the separate one and when did you buy the ones with the Vero 4K/4K+?

5

Tough ask - I will try my best.

Tried to locate the invoice for the one I bought separate - but no luck.
Bought here at least 5 years ago - used together with a PC.

The ones bundled:
First one is bought together with a Vero for my self - back in october 2018. (I can see that from my “orders” page).
The other one - came together with a Vero that I bought from one of my colleagues @ work. - best guess here is sometime during 2021.

I don’t know if that’s usable or not - but that is what memory serves me.

6

2018 and 2021 would have different VID/PIDs and remote implementations.
The way I’d approach this:

  • Unplug all receivers
  • Attach any receiver and pair it to remote by holding Home and OK
  • Check button functionality. If working, then great, put the dongle and remote both aside. If not, try with another dongle until all functionality is working.
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7

So trial and error will determine who belongs together.
I will give it a go and see where it takes me :upside_down_face:

Edited:
Got my remote back up and working - following Sams suggestion.
Could have sworn I hadn’t been mixing up remotes/receivers - but nevertheless - the remote is up and running again :muscle:

Have a great weekend, and stay safe while Eowin is roaring in your neighborhood

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