Remotes not working properlyy

I have one v4k where the play, pause and stop buttons aren’t working. Can live with that one but not the other which works for a bit then stops. Changed batteries. It looks like the light stays on for slightly longer when it doesn’t work? Has worked perfectly for ages and nothing has changed in setup.

Have you tried re-pairing both remotes?

Yes to the one with 3 buttons not working. Not the other, I’ll try that.

I tried this, it pairs instantly. First time it didn’t work at all so I tried the other USB port. It worked for a few minutes then back to the same behavior, works for a few presses then stops working for a few minutes. (battery is brand new)

Are both remotes affected? That would be extremely odd and I’d suggest re-pairing both

Both remotes have different issues. The one I’m talking about is the intermittent one. The other one, some of the buttons have stopped working altogether. Both have had new batteries and multiple attempts at pairing with no effect

Try pair with the other dongle and see what happens

Sam