Trouble to view DVD

Help and Support Vero 4K / Vero 4K +
1

Hi,

when I try to open an inserted DVD by “Disc wiedergeben” (nothing happens on the screen)
See logs around 2019-11-16 15:17:20

https://paste.osmc.tv/bocewicipa

thanks for any support

2

I don’t think that the disc can be de-crypted by libAACS.

See

2019-11-16 15:15:52.132 T:4065828864   DEBUG: libdvdread: Attempting to retrieve all CSS keys
2019-11-16 15:15:52.132 T:4065828864   DEBUG: libdvdread: This can take a _long_ time, please be patient
2019-11-16 15:15:52.132 T:4065828864    INFO:   msg: libdvdread: Get key for /VIDEO_TS/VIDEO_TS.VOB at 0x000174d0
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Elapsed time 0
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Get key for /VIDEO_TS/VTS_01_0.VOB at 0x0001757c
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Elapsed time 0
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Get key for /VIDEO_TS/VTS_01_1.VOB at 0x000285e2
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Elapsed time 0
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Get key for /VIDEO_TS/VTS_02_0.VOB at 0x003cf2c4
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Error cracking CSS key for /VIDEO_TS/VTS_02_0.VOB (0x003cf2c4)
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Elapsed time 0
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Get key for /VIDEO_TS/VTS_02_1.VOB at 0x003cf2c9
2019-11-16 15:15:52.133 T:4065828864    INFO:   msg: libdvdread: Error cracking CSS key for /VIDEO_TS/VTS_02_1.VOB (0x003cf2c9)!!

Can you try another disc to rule out an issue?
Is the region of the drive set correctly?

Sam