I first noticed it this morning my 4K+ wasnt sending a video signal to the tv when I turned on the tv. I tried to ssh into the device but that didn’t work. So I pulled the plug and plugged it back in and the device started right up. I was browsing my library and when I wanted to start a movie the loading indicator came up like it always does and then again the 4k+ lost the connection with the tv and become unresponsive and not reachable via ssh. I plugged it out and in again and it worked fine while playback but a few seconds after playback of a show stopped the screen became fully blue and the 4k is unresponsive and not reachable via ssh.
Not sure how to get logs after crash since device is not recharge via ssh
This time it crashed a few seconds after playback started screen blue again but darker blue this time, I had logging enabled when it happened but as said before device is unresponsive and I can’t ssh into it to upload the log
After I pulled the plug and plugged and plugged it back in vero started booting as usual but then the screen turned black but the tv still had a connection with the device. Ssh didn’t work so I had to pul the plug again and reboot again this time it’s up and I could ssh in and post logs
Just reinstalled osmc but my 4k+ froze during the initial setup, reinstallation was successful but the device bacame unresponsive while I was changing settings and browsing the menus, it’s not reacting to remote or ssh, The only thing I can do is pull the plug. It crashed again a few minutes later I was able to grab a log
Can you try powering the device with a USB cable (disconnect PSU)?
Failing that, there may be an issue with the device and it may need to be replaced under warranty.
Usb cable goes into the white usb port correct? Where should I get power? I have an iPhone and iPad charger that are usb with a detachable lightening cable is it ok to test ?
finding a usb to usb cable is the hardest part all mine are from the era they had some kind of proprietary connector on one end to plug into a specific device
Out of town now so I’ll test this once I’m back home
I just looked at it and that’s the only way I could plug it in if I put the plug vertically the pins wouldn’t align with the holes in the socket. I have a standard Eu sockets at home so if this was the wrong way to plug it in I think you’d have a lot more Customers from the Eu with broken power supplies because if you want to plug the vero power supply directly into the wall and not into a splitter that’s the only way to do it
Will grab a UsbA to usbA cable to test and report back tomorrow
Sadly no luck @sam_nazarko my 4k+ is now connected to the iPad Pro charger with a Usb A to usb A cable and still crashing almost instantly after It starts up.
Something interesting just happened, While I was testing the crashing 4k+ The vero remote died on me and because I don’t have a replacement battery in the house I connected the remote app for iOS. Since I’m using the iPad remote and not the physical one my 4k+ stopped crashing. I swapped back to the legit power supply and all SeemsGood so far.
Could it be that a failing battery can crash a system?
Thinking back the vero did always crash while I was browsing the menu’s
