Vero 4k + fails to connect wifi

Hello there ,

Hi recently bought a vero 4k + , and I already have a shield tv and Apple TV but wanted to explore new horizons .

However , after successfully pluging the box to my tv , I could not get the wifi connection to my Asus router despite I see the wifi network properly ? Each time I type the password I have a message failed connection .

Any ideas why ?

Thx for the help

How many white spots do you get for the signal strength?

Hello, I have four ,
And currently trying to connect only on the 2g network.
For some reason I don’t want to use the 5g.

Logs would help greatlly. (Kodi debug logs not necessary in this case.)

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

Hi there,
thank you for the answer,
As I don’t have an internet connection and no sd card… is it possible to copy the log on an USB stick ?

thank you,

Yes – it should be saved to /media automatically.