Vero 4k+ freezes on video start (mp4, AVC)

#17

This actually helped. Different MKV that I merged from my mp4 files play fine.
The rotation of the videos is messed up.
Is it possible to rotate mkv ? Right now I have playable files that are not watchable

Mp4 still freezes

#18

That might be useful info for @sam_nazarko

#19

Without a sample and logs, it’s not much use unfortunately.

Sam

#20

please tell me the paths and names of the log files you wish

sample file was provides last week.

new one <sample file>
sorry for the speed, slow upload at home

information regarding the sample file
resolution UHD / rotation upright

please come back to me if more sample files are needed

clips with different settings available

1 Like
#21

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

This explains how to obtain the logs of interest.

1 Like
#22

Https://paste.osmc.tv/hunosocuda

#23

did you have the chance to take a look ?

#24

Can you now try this with a Kodi v18 test build? Rotation issues should be solved.

Sam

#25

Thanks for the support!

I installed the latest nightly.
Not sure if I did it correctly.
I followed these steps.

Behavior slightly changed. Still freezes

Logs
https://paste.osmc.tv/jotipamuqo

#26

anything new on this topic

#27

You haven’t enabled debug logging so it’s hard to see the issue.
I can see you are using gmc’s repository and running nightly builds. Do you experience this issue with a stable version of OSMC?

#28

I went to nightlies during troubleshooting.
This was the last suggestion.
To update to a v18 test build.

I will enable debug log and provide it again

#29

v18 is stable now; it is best to try that.

Will wait for the debug logs

Thanks

Sam

#30

Hi,

going back to stable needs to ssh into the box ?

did a quick test with “debug log enbabled”

https://paste.osmc.tv/Ozavirayon

#31

The log is blank.
I would recommend testing with a stable builld.

#32

can I go back to stable without SSH ?

#33

Sure, use a sdcard or USB drive to reinstall from scratch.

#35

Installed latest official release
Played from SD card
Same behavior

Logs uploaded
https://paste.osmc.tv/uhiwomares

Please have a look and come back to me when you have any questions or ideas

Besides the challenges with these files, I like the vero 4k very much! Keep up the great work
Thanks

#36

any news ?

#37

I will look in to this shortly