I was lazy… now it’s around 6 month that my Vero 4K+ freezes during movies or TV shows play.
I’m up to date and did believe it was due to last Kodi version but I think it may come from the unit itself, picture is stuck with looped sound, I need to unplug the power supply.
Here is a log but without the debug activated: https://paste.osmc.tv/peguposuhu
(not sure if it’s useful but since the issue is quite rare, I mean once a week, I don’t want as a first step to get an always on screen debug window)
What do you think of this log ? Shall I try a full reset of the unit ?
Otherwise persistent logging (see below) might give some more light what is going on
Unfortunately we need kernel messages from previous boots which are disabled by default with OSMC. To activate and provide such information, please, follow the steps below:
login via SSH to the OSMC device, user osmc, password osmc
cd /var/log
sudo journalctl --rotate
sudo journalctl --vacuum-time=1s
sudo mkdir journal
(from now, kernel messages are written to new directories for every boot)
sudo shutdown -r now
now wait for the issue/event which is the problem of this topic
once it happens again and you are forced to reboot the OSMC device or it rebooted automatically, you’ve to identify the right kernel message log:
9.a) login via SSH and invoke sudo journalctl --list-boots --no-pager
9.b) the lines start with an index id like 0, -1, -2, etc. and contain the date and time when log was started
also, upload the appropriate full log using sudo journalctl -o short-full -b <identified index> --no-pager|paste-log
(replace <identified index> with the real index id, see above)
provide the returned URLs here
don’t forget to remove the created journal directory otherwise your system’s root file system gets filled
12.a) login via SSH
12.b )cd /var/log
12.c) sudo rm -R -f journal && sudo reboot (repeat this line if you get a ‘cannot remove’ error until it works and your ssh connection gets lost by the reboot)
May you please summarize the issue you got?
From what I see from the logs you still were able to login via SSH, or not?
Otherwise please detailed what you experienced and also at which times.
Argh it’s on me… Yesterday I came back from 3 days trip and the standby mode was active since the red light was on, I used the remote to wake up the Vero but it did not work… I assumed it was stuck but did not try the SSH ! Hence that’s style an issue right ?
The usual problem I got was during movies where it freezes completely; I will set the journal again and wait for the movie freeze before sending the new log.
Ok, but here is the confusion in the logs there is no reboot visibility between 2022-01-07 and Thu 2022-01-13 08:19:14 when you logged in via SSH. So what you are saying is you unplugged and replugged the Vero in that timeframe?
EDIT: Just checked again and there seems to be a gap which could be indicate the reboot but it then started logging quite late in the boot process.
Fri 2022-01-07 20:10:24 CET osmc kernel: hdmitx: system: PHY Setting Done
Wed 2022-01-12 20:21:13 CET osmc http-time[2395]: Updated time from Fri Jan 7 19:10:25 UTC 2022 to Wed Jan 12 19:21:13 UTC 2022 using HTTP query to www.google.com
