I’ve purchased the Vero4K last year but it’s been an absolute nightmare, never ending problems with HDMI, so I’ve put the unit aside and haven’t been using it due to all the hassles with it disabling my sound bar functions.
Anyway I thought I might give it another try and download the latest firmware to see if they have fixed the issue, only to discover that now the remote is not even working.
I’ve replaced the battery, can see the blue light, but still no go.
Do you have any further information about the problem you experienced?
I’ve checked, but couldn’t see that you raised any support request.
Obviously we cannot fix what we are not aware of. Did you try the basics:
Enable HPD Lock (for dodgy AVRs) under Settings → Display and reboot
Change the HDMI cable
Unfortunately ‘HDMI problems’ aren’t really descriptive enough for us to know what the problem is, but I’m very confident that if you tell us what the problem is we can advise.
If you leave the remote for a significant period of time it will become unpaired. Fortunately this be can be re-established promptly.
I followed the instructions and it didn’t work for me this way, was getting worried, so I tried again, but this time having the receiver plugged in and NOT re-starting the unit and this did work, weird, but, seems to be ok now, thanks.