Vero 4K Stuttering dur

#1

Hi all,

Having a frustrating issue with my Vero 4K+. After playing a dozen or so movies without issue, I came across an HD MKV file that caused intermittent stuttering when viewed on my vero. Same file streamed to my raspberry pi worked without problems.

The stuttering is subtle and intermittent, took a few minutes to verify it wasn’t just a trick of the eye, but it looks almost like it’s playing at the wrong refresh rate (or as if a frame is being cut from playback every minute or so).

Any ideas? I’ve got change refresh rate to “on start/stop.” Using pass through audio. All the hardware acceleration options are turned on.

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#2

Well, logs and mediainfo can go a long way to help us help you.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/.

You can also create the mediainfo-output of the affected media file on the OSMC device:

  1. login via SSH, user osmc, password osmc
  2. if not already installed: sudo apt-get update && sudo apt-get install mediainfo
  3. cdto the directory containing the video/audio material in question
  4. since mediainfoonly needs to read the header information of the file data, copy the first 4 Mbytes of the media file to a new file:
    dd if="<media file>" of=purgeme.bin bs=1024 count=4096
  5. upload the decoded media information using
    mediainfo purgeme.bin|paste-log
  6. publish the returned URL here in this topic
  7. remove the created media file snippet
    rm purgeme.bin

Thx for your help.

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