Well, logs and mediainfo can go a long way to help us help you.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device
reproduce the issue
upload the log set either using the
Log Uploader method within the My OSMC menu in the GUI or the
ssh method invoking command
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/.
You can also create the
mediainfo-output of the affected media file on the OSMC device:
- login via SSH, user
- if not already installed:
sudo apt-get update && sudo apt-get install mediainfo
cdto the directory containing the video/audio material in question
mediainfoonly needs to read the header information of the file data, copy the first 4 Mbytes of the media file to a new file:
dd if="<media file>" of=purgeme.bin bs=1024 count=4096
- upload the decoded media information using
- publish the returned URL here in this topic
- remove the created media file snippet
Thx for your help.