I recently bought a Vero 4k+ and most of is working fine. For some reason I can’t play certain videos from my NAS. Everything works perfectly except for videos taken from my phone that I uploaded to my NAS. Whenever I play it on my Vero 4k+ it starts buffering, and it seems that the video starts playng, but I just see a loading icon in the middle of the screen. When I press the “Stop” button on my remote, the Vero crashed and I have to pull the power plug to restart it.
The video files can be played from my phone and computer without a problem. I added the mediainfo of one of the files I am having problems with. Other videos from my NAS work without a problem. It’s just the ones taken from my phone that are having this problem.