Vero stops playing in HDR (Problem with Emby)

Help and Support Vero 4K / Vero 4K +
#1

Hi, Emby server updated to 3.6, and emby for kodi addon to 1.5, and now I can’t get any HDR movies to actually register as HDR. They play, but the screen will not switch to HDR mode.

Edit: It is also transcoding instead of Direct Play for some reason.

#2

Sounds like something you should be addressing with Emby then?

Fix the server, then look at the client.

#3

Well, the client is reporting incorrectly to Emby.

TranscodeReasons=VideoBitDepthNotSupported,ContainerBitrateExceedsLimit&maxWidth=1920&maxHeight=1080

#4

Well without complete logs we can’t tell if it might be the same as this issue Vero 4K stops playing new files - #2 by sam_nazarko

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

#5

Emby 3.6.0 = Beta
Emby for Kodi 1.0.5 = Beta

The Client is Emby Kodi addon; it sync the catalogue and determines how the file is played back (i.e. direct play etc…). Since the thing you updated is Emby and it’s addon I would start there.

#6

This is an issue with the add-on, not OSMC. We can’t fix it, but we can help Emby fix it.

If we are put in touch with Emby chaps, we can help present our capabilities to them. I suspect they currently have a blanket no HDR supported approach for Kodi systems.

Cheers

Sam

#7

I’m not home right now but that number didn’t look right, so I checked the Emby site. The stable Emby for Kodi add-on is currently on 3.0.34.

https://emby.media/community/index.php?/topic/21348-emby-latest-versions/

You’re right about Server 3.6.0 being beta.

#8

Emby for Kodi beta repo is 1.0.5. My guess was OP meant 1.0.5 when he posted 1.5. Both Embycon and Emby for Kodi plugins have a version that nowhere resembles 1.5. Or with 1.5 he meant v3.1.15a which also is beta.

#9

Excellent lateral thinking. You might just be right! :wink:

#10

I used to work in support. I’ve learned to get into customer’s heads. In some of them there was lots of room. :laughing:

#11

Support would be so much easier without those pesky “customers”.

1 Like
#12

It was luckily fixed last night in updates, today updated everything again, wiped it all, it works again. Sorry to bother everyone.