I decided to upgrade from my Vero 4K and ordered a Vero V on the 16th.
The Shipping page says, you “endeavour to dispatch any orders on the same day whenever possible” and “shipping takes 1 working day for UK”. Well, four days later I have had no communication at all after the email received on the day of the order, and the website hasn’t changed order status from “Processing”.
I’m not that bothered about the delay, but I at least expected some communication.
Sam, I have waited four days since you said this Order would be out “shortly” and the website still says “Order Packaged” (which it’s said since then).
Add to the fact that this might be the first sent email I have waited for but not received, and I’m not exactly happy with the service. I would have thought, after a one week limbo, that a special effort would have been made to get the orders out by Monday or Tuesday. Whereas, instead, here I am on a Friday having to follow up again, all in the hopes of getting the order sent out today (and barely within two weeks of my order on the 16th August).
My first purchase from you was almost ten years ago, and I expected better than this.
Your order shipped yesterday afternoon on Royal Mail’s Tracked 48 service.
You should have received an email with tracking information about this.
I did send information about order delays to all customers and have kept them informed of shipping progress.
I will re-send the tracking details to you in the next ten minutes. If you don’t receive them, do let me know. I think you may have an email delivery issue.
Hello - its a similar situation for me here in the UK in the UK. I ordered a Vero V on Monday 24th August and other than the order confirmation email, I’ve had no comms on delivery timelines or order status. I’ve checked my spam folder and have not seen any updates from OSMC. I also sent a follow up on Weds and got no response.
Just thought I’d flag this, as there may be an email issue.
Just an FYI - my Vero V arrived yesterday. Plugged it in last night, worked great, all formats I wanted to use it for (my 4k UHD rips, my 3D and ISO rips) all played back lovely on my projector.
Then I realised I could update the unit which I did. It was on the March 2025 OSMC release and I updated to the latest release. First ISO I tested, the screen went blank, and I couldn’t get the picture back. Early days, so will try again this evening to see what went wrong. Will use the right threads for any troubleshooting assistance.
I would also like to check if there are any delays to shipping at the moment just in case there is an issue with emails going out. I ordered Tuesday 01/09 and only received an order confirmation email, nothing since.