Vero V remote issue

Hi,
My Vero V remote suddenly stopped working. I replaced the batteries, I can see the blue LED blinking when pressing a button, but nothing happens. I have sent an email to support a few days ago but didn’t receive an answer.

I found several topics about issues with the internal receiver, I don’t know if this applies or not.

Hi

I’m a couple of days behind on emails but should be up to date later this evening

Sam

FYI using Kore on my smartphone does work

Yes, that’s different.
Will get back to you shortly

Sam