Vero4k - red light, no hdmi output, no network

Help and Support
1

My vero4k suddenly stopped working. The red led is on but there is no hdmi output or network activity.

2

Try another 5V, 2A power supply or a USB cable.

3

5v 2.5a ok?

4

Yes.

5

Unfortunately my 5V/2.5A PSU is usb and not barrel connector. Is there anything else I can try? I don’t think I have a spare barrel connector PSU lying around.

6

I have a 12V/1.5A PSU. I assume that is no good?

7

No – please do not use that power supply.
Do you have a USB cable at hand?

8

Yes, I have a usb cable on hand but I don’t see a usb port on the Vero4k…

9

It’s on the side of the Vero.

10

Ah, I thought you meant a USB micro B port. I do indeed see two USB A ports on the vero.

11

You can power the Vero via USB. Should confirm if the issue is PSU related.

I am happy to send you a new power supply anyway. Just send an email to support@osmc.tv.

12

I sent an email, thanks!

13

Same issue here. Power supply is dead :pensive: Instead I ordered the USB 3.0 Powered HUB, but now I worry that it will not have enough juice to power my VERO4K AND a USB 3.0 HDD?

14

I would not recommend this.

15

Ok, but there’s no power supply to order from the shop?

16

That’s right. Maybe I should add one. But in this case I can just send you a power supply. Please send me your details.

Sam

1 Like
17

Thanks Sam, I’ve sent you a PM.