Every time I switch on my TV and the Vero 4K comes out of sleep mode, it quickly says ‘loading media information from files,’ but this never goes past 0%. When it’s doing this, playback for everything is super laggy, so I have to reboot.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
Thank you for giving me the steps to log the error.
My only concern is that if I reboot the device twice, it won’t start ‘loading media information from files’ for quite a while and then the debug logging will run for a long time. Updating the library manually does not result in this issue, so I have to leave it to start doing that on its own.
I would highly recommend changing your UI resolution to 1080p
Click for more info on Display settings
We recommend people with 4K TV’s set their user interface (UI) to 1080p. Kodi’s UI is not optimized for 4K yet and this can put unnecessary demands on your device and can lead to a suboptimal picture quality, as well as potentially cause other issues.
With the above settings your UI will be output in Full HD and your 4K content will be output in 4K. *Information regarding the whitelist can be found here. If you have any doubt, feel free to upload some logs so we can verify that your settings are indeed correct.
and to disable the “sync playback to display” player setting.
As for the slowdown it looks like there is an issue accessing your music share. I’m not sure exactly why. I would probably start by double checking your share and file permissions.