OSMC not able to find files on smb share

If the mitigate MTU suggestion doesn’t do it turn on debug logging and try to play something. In the log you should see a notice about opening a file like

smb://machine/path/name.ext

and then you should see a second where it is inserting the credentials such as

smb://USERNAME:PASSWORD@machine/path/name.ext

which should confirm if that file is actually inserting credentials for the path your using.