Remote stopped working

Got round to purchasing some brand new batteries today. Can’t get the remote in question to pair with the dongle, so suspect a bad dongle?

What do you see when you try to pair it?

I remove the dongle, hold ok and home until remote led is solid blue, re insert dongle, nothing happens, light stays lit.

You can contact to arrange for a replacement.


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This issue is now sorted thanks to the excellent support provided.