Subtitles issue

[Sventovit]

@Sventovit

This failure appeared suddenly causing 2 successive crashes.
Oddly enough, without doing anything, the same subtitles (in .srt therefore) reappeared.

Once again! This afternoon after 2 crashes trying to read 2 different movies the subtitles reappeared suddenly.

Subtitles are important to my wife and I as we are hard of hearing so we have these movies with subtitles and since we have been using OSMC/Kodi we have never had any issues.
I don’t understand what is happening now. These issues started in early September after the last update. What else can I provide to help me resolve this issue?

[Sventovit]

@fzinken

Also just a reminder the provided logs are not debug enabled so will only allow limited trouble shooting.

OK. I will provide a new one next time it happens.

[Groundhog]

@Sventovit

subtitle not showed and found.
I pointed to the subtitle file, the video froze and everything crashed (sad face)

Why you even watching mp4 files ? Nowadays 99% is mkv files…
Did you tried already to convert your mp4 file into a mkv file and remux the subtitle into the file ? It’s odd anyways to not remux the sub into the videofile. Here tutorial how to convert

How to convert mp4 to mkv files/videos |using mkvtoolnix| simple way

Just drag the subfile into mkv toolnix as aswell.
You can use mkv toolnix for it. It’s very easy to do.
I never ever had an issue when playing mkv files. Mkv files in general in my opinion always work better than mp4 files.

[sam_nazarko]

@Groundhog

Why you even watching mp4 files ? Nowadays 99% is mkv files…

Not really relevant, and should not be much of an issue.

[Sventovit]

My MP4 files (which are very numerous, more than 2000) date for the most part from a time when MKV was not common.

For a few years, I have been converting these MP4s to MKV using MKVToolNix. And there, since the .srt is embedded in the film, there is necessarily no problem finding it. LOL.

But hey, that is not the question:

• why suddenly can’t my .mp4s find the ancillary file anymore?
• why when I launch the film and designate the subtitle file located in the same folder, with the same name, does OSMC/Kodi crash?
• why when I launch the same film after restarting, do the subtitles reappear?
• why does this problem occur from time to time without having changed any settings?

These are the questions.
Have a nice day.
Hasta la vista!

[Sventovit]

More…

@sam_nazarko

Before uploading any logs, you should ensure that Debugging is enabled in Kodi. This can be done by going to Settings → System → Logging → and selecting Enable Debugging. You should then perform a reboot of your device twice and perform only the minimum actions required to replicate this issue so that it is easy to identify the cause of the problem

I think I’m going to have difficulty producing a debug log since when I restart after the crash the behavior of the .mp4s which no longer find the .srts no longer occurs.

[Sventovit]

Hi dudes
I had a new issue and this is the link to the log with debug on.
I hope this will be useful to find the reason of this issue.

[caldirunj]

Subtitles for me work for just one episode I then have to long press stop and enable them for the next episode or file, I select use for all media as I did before but it no longer remembers this setting