4K failed after update for Vero 4K, solved

Help and Support
1

I just updated one of my Vero 4K’s and 4K video playback stopped working.
The following failed to help:

  1. Power cycle Vero, receiver, TV
  2. Different Vero 4K
  3. Update firmware on Yamaha receiver

Although I was certain it wouldn’t help, I swapped the 3ft HDMI cable from the Vero to the receiver for a shorter, higher quality cable.
This fixed it.
Just curious, but why did it work with the old cable before the update? I wouldn’t think the signal would be changed by the update.

2

It might be because the Adjust Refresh Rate option is now set to On start/stop by default. If you had it set to Off before, then all 4K video was probably being downscaled to 1080p.

3

No, I’m quite sure I had “Adjust Refresh Rate” on before.
Also, I was getting 4K videos thru to the TV, confirmed by the TV info screen.

4

Cables can deteriorate. You could try the cable with another device and see if it’s also problematic.