4kVero Buffering Problem

Help and Support Vero 4K / Vero 4K +
1

Having issues with new update - it’s Buffering and the movies are from some slow to superslow (depends less on 1080, then worst to HEVC/4k) - this was same problem with 2 updates or so ago …pls test your updates 1st!

2

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

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image960×539 41.4 KB

3

Updates are tested thoroughly and undergo rigorous testing. The last few updates have been well received

Please provide some logs as advised by Tom so that we can solve this promptly for you

Cheers

Sam

4

Here’s that log - https://paste.osmc.tv/iretukaqop
in the meantime, is there a way to go back to 19.1 or .2 (last version)? the download page seems empty

Problem is still there after all sort of reboots, pull plugs all connected devices etc …
playing movies it says movie buffering and everything runs slow or freezes up but audio is still good

5

You have wired and wireless activated at the same time with an IP in your LAN. Suggest to disable wireless.

eth0: flags=-28605<UP,BROADCAST,RUNNING,MULTICAST,DYNAMIC>  mtu 1500
        inet 10.0.0.169  netmask 255.255.255.0  broadcast 10.0.0.255
        ether 90:0e:b3:3b:9d:e5  txqueuelen 1000  (Ethernet)
        RX packets 2465  bytes 2701786 (2.5 MiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 813  bytes 118127 (115.3 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
        device interrupt 30  

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1  (Local Loopback)
        RX packets 43  bytes 6109 (5.9 KiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 43  bytes 6109 (5.9 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

wlan0: flags=-28605<UP,BROADCAST,RUNNING,MULTICAST,DYNAMIC>  mtu 1500
        inet 10.0.0.187  netmask 255.255.255.0  broadcast 10.0.0.255
        ether b0:02:47:f3:da:4f  txqueuelen 1000  (Ethernet)
        RX packets 356  bytes 43073 (42.0 KiB)
        RX errors 0  dropped 1  overruns 0  frame 0
        TX packets 86  bytes 15698 (15.3 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
6

“You have wired and wireless activated at the same time with an IP in your LAN. Suggest to disable wireless.”

it was but I run an old backup settings in hopes that would work, didn’t and thanks

7

So switching wireless off solved your problem?

8

Found an old usb and just reinstalled!

14

So your problem was solved by downgrading? Did you go back to 19.1 or .2?

15

I suspect your issue is not related – please open a new post.

Sam

16

sorry for late reply, frankly I didn’t check and I just didn’t noticed what version the installer installed since it worked and I disabled all updates (before every other update brought problems so I figured I don’t have time for that and just disabled auto update)