All Subtitle plugins are not downloading subtiltes

#1

Hi ,

i’m using OSMC 18 on RP3 .
after upgrade , all subtilte plugins is not working .
i even tried formatting the SD , re-intsall 18 OSMC from scratch , but still have the same issue .

i mainly use subscene for downloading files .
any clue ? why all subtitle plugins are not working ?

#2

Since you are the only report of the issue, without logs we have no way of speculating.

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

#3

Hi ,

i have uploaded the logs , and can be found here :slight_smile:

https://paste.osmc.tv/tivujoreci

#4

Well… You didn’t follow the linked and clear instructions on enabling debug logging and attempting to replicate the problem you are having before creating the logs. So being unable to see a failed attempt to acquire subtitles, they aren’t very useful in directly seeking the source of your problems.

They do seem to indicate a pretty significant problem with connecting to remote internet addresses. This may possibly be an issue with your DNS config/provider. It’s highly possible that resolving this connectivity issue may resolve the rest of your problems.

#5

Hi ,

thanks for the instructions .
i have enabled debug logging , rebooted the PI , then tried searching for subtitles .
new logs can be found here

https://paste.osmc.tv/efanaxaxuk

regarding DNS , if there is any issues with my DNS , why everything is working fine in KODI except subtitles ?
i can install new addons , download new skins , and even upload the logs , which means DNS is working fine , i presume .

#6

i have examined the logs , seen the following :slight_smile:

"
2019-05-10 16:27:10.152 T:1765798624 DEBUG: ### [main] 0.453200 - Search_subscene=’{‘mansearch’: False, ‘episode’: ‘’, ‘temp’: False, ‘title’: ‘Zodiac’, ‘season’: ‘’, ‘tvshow’: ‘’, ‘rar’: False, ‘year’: ‘2007’, ‘file_original_path’: u’/media/Damanhoury_8T/Movies/English/Zodiac (2007)/Zodiac.2007.DC.m720p.x264.mkv’, ‘3let_language’: [‘eng’]}’, filename=‘Zodiac.2007.DC.m720p.x264’, addon_version=1.7.2
2019-05-10 16:27:10.157 T:1765798624 DEBUG: ### [main] 0.457886 - Search movie = Zodiac
2019-05-10 16:27:10.160 T:1765798624 DEBUG: ### [SubsceneUtilities] 0.460798 - Getting url: https://subscene.com/subtitles/title?q=Zodiac&r=true
2019-05-10 16:27:10.271 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4106 (+2)
2019-05-10 16:27:10.408 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4115 (+1)
2019-05-10 16:27:10.558 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4124 (+1)
2019-05-10 16:27:10.558 T:1375728352 WARNING: CRenderManager::WaitForBuffer - timeout waiting for buffer
2019-05-10 16:27:10.721 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4133 (+2)
2019-05-10 16:27:10.857 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4141 (+2)
2019-05-10 16:27:10.863 T:1740620512 ERROR: NEWADDON Unknown Video Info Key “file”
2019-05-10 16:27:10.892 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4144 (+1)
2019-05-10 16:27:10.897 T:1740620512 DEBUG: script.extendedinfo: finished
2019-05-10 16:27:10.899 T:1740620512 INFO: CPythonInvoker(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py): script successfully run
2019-05-10 16:27:10.899 T:1740620512 DEBUG: onExecutionDone(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py)
2019-05-10 16:27:11.068 T:1375728352 WARNING: CRenderManager::WaitForBuffer - timeout waiting for buffer
2019-05-10 16:27:11.223 T:1740620512 WARNING: CPythonInvoker(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py): the python script “/home/osmc/.kodi/addons/script.extendedinfo/plugin.py” has left several classes in memory that we couldn’t clean up. The classes include: N9XBMCAddon7xbmcgui10DialogBusyE
2019-05-10 16:27:11.223 T:1740620512 INFO: Python interpreter stopped
2019-05-10 16:27:11.223 T:1740620512 DEBUG: Thread LanguageInvoker 1740620512 terminating
2019-05-10 16:27:11.225 T:1765798624 DEBUG: ### [SubsceneUtilities] 1.525990 - Failed to get url: https://subscene.com/subtitles/title?q=Zodiac&r=true
2019-05-10 16:27:11.227 T:1765798624 INFO: CPythonInvoker(16, /home/osmc/.kodi/addons/service.subtitles.subscene/service.py): script successfully run
2019-05-10 16:27:11.228 T:1765798624 DEBUG: onExecutionDone(16, /home/osmc/.kodi/addons/service.subtitles.subscene/service.py)
2019-05-10 16:27:11.500 T:1765798624 INFO: Python interpreter stopped
"

from withing the OSMC cmd , it can reach and ping subscene :

osmc@osmc:~$ ping www.subscene.com
PING www.subscene.com (104.27.144.220): 56 data bytes
64 bytes from 104.27.144.220: seq=0 ttl=55 time=70.216 ms
64 bytes from 104.27.144.220: seq=1 ttl=55 time=74.758 ms
64 bytes from 104.27.144.220: seq=2 ttl=55 time=76.620 ms
^C
www.subscene.com ping statistics —
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 70.216/73.864/76.620 ms
osmc@osmc:~$

note : i have changed the DNS in OSMC to google DNS , and still have the same issue .

#7

From your web browser, try: https://subscene.com/subtitles/title?q=Zodiac&r=true

I get not found for Zodiac. If I manually search, it finds 2 shows by the same name.

#8

seems issue is related to subscene itself .

removed the official plugin , installed the modified one , and it works now .

2 Likes
Cant download Subtitles anymore - blank result
#9

Thank you for letting people know a solution, this may help others.

#10

I assume the correct link is this one from 6 days ago:

https://thuongtin.com/kodi/subtitle/service.subtitles.subscene2.zip ?

#11

yes , this is the correct one that worked with me .

1 Like