All Subtitle plugins are not downloading subtiltes

Hi ,

i’m using OSMC 18 on RP3 .
after upgrade , all subtilte plugins is not working .
i even tried formatting the SD , re-intsall 18 OSMC from scratch , but still have the same issue .

i mainly use subscene for downloading files .
any clue ? why all subtitle plugins are not working ?

Since you are the only report of the issue, without logs we have no way of speculating.

https://osmc.tv/wiki/general/how-to-submit-a-useful-support-request/

Hi ,

i have uploaded the logs , and can be found here :slight_smile:

https://paste.osmc.tv/tivujoreci

Well… You didn’t follow the linked and clear instructions on enabling debug logging and attempting to replicate the problem you are having before creating the logs. So being unable to see a failed attempt to acquire subtitles, they aren’t very useful in directly seeking the source of your problems.

They do seem to indicate a pretty significant problem with connecting to remote internet addresses. This may possibly be an issue with your DNS config/provider. It’s highly possible that resolving this connectivity issue may resolve the rest of your problems.

Hi ,

thanks for the instructions .
i have enabled debug logging , rebooted the PI , then tried searching for subtitles .
new logs can be found here

https://paste.osmc.tv/efanaxaxuk

regarding DNS , if there is any issues with my DNS , why everything is working fine in KODI except subtitles ?
i can install new addons , download new skins , and even upload the logs , which means DNS is working fine , i presume .

i have examined the logs , seen the following :slight_smile:

"
2019-05-10 16:27:10.152 T:1765798624 DEBUG: ### [main] 0.453200 - Search_subscene=’{‘mansearch’: False, ‘episode’: ‘’, ‘temp’: False, ‘title’: ‘Zodiac’, ‘season’: ‘’, ‘tvshow’: ‘’, ‘rar’: False, ‘year’: ‘2007’, ‘file_original_path’: u’/media/Damanhoury_8T/Movies/English/Zodiac (2007)/Zodiac.2007.DC.m720p.x264.mkv’, ‘3let_language’: [‘eng’]}’, filename=‘Zodiac.2007.DC.m720p.x264’, addon_version=1.7.2
2019-05-10 16:27:10.157 T:1765798624 DEBUG: ### [main] 0.457886 - Search movie = Zodiac
2019-05-10 16:27:10.160 T:1765798624 DEBUG: ### [SubsceneUtilities] 0.460798 - Getting url: https://subscene.com/subtitles/title?q=Zodiac&r=true
2019-05-10 16:27:10.271 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4106 (+2)
2019-05-10 16:27:10.408 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4115 (+1)
2019-05-10 16:27:10.558 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4124 (+1)
2019-05-10 16:27:10.558 T:1375728352 WARNING: CRenderManager::WaitForBuffer - timeout waiting for buffer
2019-05-10 16:27:10.721 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4133 (+2)
2019-05-10 16:27:10.857 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4141 (+2)
2019-05-10 16:27:10.863 T:1740620512 ERROR: NEWADDON Unknown Video Info Key “file”
2019-05-10 16:27:10.892 T:1916167728 DEBUG: CMMALRenderer::RenderUpdate - vsync 4144 (+1)
2019-05-10 16:27:10.897 T:1740620512 DEBUG: script.extendedinfo: finished
2019-05-10 16:27:10.899 T:1740620512 INFO: CPythonInvoker(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py): script successfully run
2019-05-10 16:27:10.899 T:1740620512 DEBUG: onExecutionDone(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py)
2019-05-10 16:27:11.068 T:1375728352 WARNING: CRenderManager::WaitForBuffer - timeout waiting for buffer
2019-05-10 16:27:11.223 T:1740620512 WARNING: CPythonInvoker(13, /home/osmc/.kodi/addons/script.extendedinfo/plugin.py): the python script “/home/osmc/.kodi/addons/script.extendedinfo/plugin.py” has left several classes in memory that we couldn’t clean up. The classes include: N9XBMCAddon7xbmcgui10DialogBusyE
2019-05-10 16:27:11.223 T:1740620512 INFO: Python interpreter stopped
2019-05-10 16:27:11.223 T:1740620512 DEBUG: Thread LanguageInvoker 1740620512 terminating
2019-05-10 16:27:11.225 T:1765798624 DEBUG: ### [SubsceneUtilities] 1.525990 - Failed to get url: https://subscene.com/subtitles/title?q=Zodiac&r=true
2019-05-10 16:27:11.227 T:1765798624 INFO: CPythonInvoker(16, /home/osmc/.kodi/addons/service.subtitles.subscene/service.py): script successfully run
2019-05-10 16:27:11.228 T:1765798624 DEBUG: onExecutionDone(16, /home/osmc/.kodi/addons/service.subtitles.subscene/service.py)
2019-05-10 16:27:11.500 T:1765798624 INFO: Python interpreter stopped
"

from withing the OSMC cmd , it can reach and ping subscene :

osmc@osmc:~$ ping www.subscene.com
PING www.subscene.com (104.27.144.220): 56 data bytes
64 bytes from 104.27.144.220: seq=0 ttl=55 time=70.216 ms
64 bytes from 104.27.144.220: seq=1 ttl=55 time=74.758 ms
64 bytes from 104.27.144.220: seq=2 ttl=55 time=76.620 ms
^C
www.subscene.com ping statistics —
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 70.216/73.864/76.620 ms
osmc@osmc:~$

note : i have changed the DNS in OSMC to google DNS , and still have the same issue .

From your web browser, try: https://subscene.com/subtitles/title?q=Zodiac&r=true

I get not found for Zodiac. If I manually search, it finds 2 shows by the same name.

seems issue is related to subscene itself .

removed the official plugin , installed the modified one , and it works now .

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Thank you for letting people know a solution, this may help others.

I assume the correct link is this one from 6 days ago:

https://thuongtin.com/kodi/subtitle/service.subtitles.subscene2.zip ?

yes , this is the correct one that worked with me .

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