Amazon prime video problem

My OSMC was working fine. But after an update is installed, Amazon prime video is not showing properly. Sound and subtitles are coming. But video screen is jumbled and filled with changing colours. No picture at all!
Please help

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

You probably need to update your Widevine version.

Its already updated

Then logs will be needed to provide any meaningful assistance.

Here are the logs :

Please go through and help

Pl. see the logs posted above

Pl see the uploaded logs.

I think, since you are the only person to have reported this issue, your first step should be to try a reinstall, possibly on another SDcard. Whatever has caused this issue is not a widespread problem affecting any other users.

OK. Thanks.
But after this problem started, I removed the SDCard, after it got physically damaged. Then I reinstalled OS on a new SDcard, from which it is running now. And the same problem continues!
I shall install in a new SD card and try again and shall post the results here. Thanks once again.

I don’t know anything about this add-on but I would probably turn off OMXPlayer and see if the issue goes away. I also noticed you had set framebuffers in your config.txt and I wonder if that could be related. That is not a setting you normally see manually set.