I have one Vero 5 setup and a couple of Vero 4K+ setups using the same source NAS and shared library over the same wired gigabit network. The V occassionally freeze frames the video (but not the audio) for a fraction of a second on high bitrate 4k/H265 MKVs. I don’t seem to see this on the 4K+ setups at all. It’s not reproducable either, so if I skip back and watch the section again it doesn’t freeze.
As close to a pattern as I can discern is that it happens on H265 where the bitrate is >90Mbs and there is a lot of action going on in the picture. …but as I say it’s not reproducable. It often happens in pairs, so it’ll do it a couple of time in a minute and then maybe not for 10 minutes.
Is this a known problem/are there other reports of it?
Haven’t seen anything reported here.
Are you watching on WiFi or Ethernet? Kodi v21 changed the buffering scheme a lot and we have made educated guesses about to handle it.
There are some borderline situations where this may not be correct.
I’m guessing the 4K+ and V aren’t in the same room, hence why I ask if WiFi is being used.
I’m sure we can solve it but will need a bit more info
Hi Sam,
Confirm as above, this is on a wired gigabit ethernet network. Note also that there is no disruption to audio playback, and it’s only the video that freezes (for a fraction of a second). As it’s intermittent and not repeatable it’s quite difficult to catch.
A log might give us some clues as to what is going on.
Sam
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
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enable debug logging at settings->system->logging
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reboot the OSMC device twice(!)
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reproduce the issue
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upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
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publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
I’ll try and catch it if I can. and get back to you.
Apologies as still no logs, however FYI this is still ongoing and I’m now starting to see some wierd multi-coloured onscreen decode artifacts with my 4K material. HD and SD material seems unaffected. Could this be a hardware issue?
I doubt it. But anything is possible in life.
Do you have a small video sample that can reliably reproduce the problem?
A log for what plays without issue vs what does would be good. Then I can check the video format and if the HW decoder is engaged. For some SD material it won’t be engaged.
Sam
Sorry Sam. I can’t get it to reproduce. It seems entirely random.
Since new I’ve been using it with the OSMC POE adapter for power. I swapped it over to the bundled AC adapter last evening, and I’ve so far seen no futher freezes or artifacts. It’s early days for declaring a resolution however, given the sporadic and unpredictable nature. It might just be a temporary improvement based on a full power cycle and nothing to do with the power source.
Hi Sam,
No further occurence since POE adapter replaced with power supply. My first thought is the POE adapter is faulty as the switch is also running a wireless AP seemingly without issue.
Have you tried swapping the port on the switch with the one used by the AP?
Have you checked that the switch PSU can power both at once?
Cheers
Sam
Quick update, as apparently the issue is ongoing. I’ve swapped to the original mains power supply. Freezing of video (only) is still intermittent. Lasting a fraction of a second each time. I’ts not repeatable and I have been unable to catch it with debug logging on. Don’t know if that’s indicative in itself? I’m still running a couple of 4K+ units and they don’t appear effected at all. It only seems to be caused by high bitrate UHD rips, and I’m starting to suspect it’s only rips sourced from Kino Lorber discs. Next step is to configure one of my new V units in place of one of the 'working 4K+ and see if the problem reapears there.
That would be a good idea.
Give me an example movie which you remember seeing this happen on.
I might have the same UHD.
With issues like this, backing up will usually not reproduce the issue, but it may happen at the exact same place every time if you start the movie from the beginning. and let it it play up to the point of issue,
It’s frustrating and takes longer but it’s the only way.
if you can reproduce the issue ate the same scene every time when the movies is left to play from the beginning then I can try the same on my setup.
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Oddly enough this has just started happening to me to. I was watching a 4K BD Remux of Dirty Dancing last night which I have watched before on my V and that previously had no issues.
Last night there was exactly as @dappernut describes, video freezes for a few seconds, audio continues as normal. I rebooted, tried changing audio tracks, tried enabling and disabling Passthrough, all made no difference.
This file is from the EU BD and I remuxed it myself using MakeMKV, it worked fine previously, and a quick test on my 4k+ seems to work OK too (although I only watched about 10 minutes, it’s possible it has the same issue).
Sadly I did not have debug logging enabled, but will enable it now so in future I have logs when this happens.
Apologies for extended radio silence. I’ve had some things going on…
Gothicawakening, are you saying that you have an example that is reproducable? I haven’t tried the play from the start manouver yet.
I’ve ruled out the Kino Lorber thing; red herring as it’s happening on other labels. I seem to get about 20 to 25 minutes of clean playback, then the micro freezing starts maybe once every 5 minutes on average. Once it’s started I have to reboot to clear it, which gives me another 20 to 25 minutes. It’s not repeatable however and very variable.
Vero 4K+ still works flawlessly and I have still to setup and test an alternate Vero V.
2nd Vero V setup a week ago an so far flawless playback on that one, so maybe the original one is a faulty unit? Original is glitching on HD material now too.
Did you restore from backup from the original?
If you post logs from both devices playing the same file we should be able to see what’s up.
No, I set the new V up from scratch. I tried to restore a backup of the replaced 4K+ but that didn’t work, as I reset it and started again.
Do you need me to have caught it glitching, or would comparing the two sets of logs be informative?
