Apple TV 1st gen won't play some m2ts videos

I get an error message “Playback failed. One or more items failed to play. Check the log for more information about this message.”
I am trying to play full quality Blu-Ray .m2ts videos on my 1st gen Apple TV, I put the videos on an external hard drive on a Windows 10 computer. Not all of those videos play on Apple TV. All videos play fine on the computer through Windows Media Player or VLC. Please help me understand why Apple TV can’t open some of these videos and what I can do differently. Thank you very much!

Specs:
OSMC 2017.01-1 (installed on Apple TV internal hard drive)
Kodi 16.1
Crystal HD BCM70015 acceleration enabled
Output: 1920x1080p 60hz through HDMI, connected to a 1920x1080p TV.
External hard drive: 20 terabyte Western Digital Elements, Connected to Apple TV by USB (titled “Movie HD” formatted in exFAT, allocation unit size 32768 kilobytes).

COMPLETE LOG:

12:41:45 T:2998089600 NOTICE: special://profile/ is mapped to: special://masterprofile/
12:41:45 T:2998089600 NOTICE: -----------------------------------------------------------------------
12:41:45 T:2998089600 NOTICE: Starting Kodi (16.1). Platform: Linux x86 32-bit
12:41:45 T:2998089600 NOTICE: Using Release Kodi x32 build
12:41:45 T:2998089600 NOTICE: Kodi compiled Nov 22 2016 by GCC 4.9.2 for Linux x86 32-bit version 3.16.36 (200740)
12:41:45 T:2998089600 NOTICE: Running on Open Source Media Center 2017.01-1, kernel: Linux x86 32-bit version 4.2.3-22-osmc
12:41:45 T:2998089600 NOTICE: FFmpeg statically linked, version: 2.8.6-kodi-2.8.6-Jarvis-16.0
12:41:45 T:2998089600 NOTICE: Host CPU: Genuine Intel(R) processor 1.00GHz, 1 core available
12:41:45 T:2998089600 NOTICE: special://xbmc/ is mapped to: /usr/share/kodi
12:41:45 T:2998089600 NOTICE: special://xbmcbin/ is mapped to: /usr/lib/kodi
12:41:45 T:2998089600 NOTICE: special://masterprofile/ is mapped to: /home/osmc/.kodi/userdata
12:41:45 T:2998089600 NOTICE: special://home/ is mapped to: /home/osmc/.kodi
12:41:45 T:2998089600 NOTICE: special://temp/ is mapped to: /home/osmc/.kodi/temp
12:41:45 T:2998089600 NOTICE: The executable running is: /usr/lib/kodi/kodi.bin
12:41:45 T:2998089600 NOTICE: Local hostname: osmc
12:41:45 T:2998089600 NOTICE: Log File is located: /home/osmc/.kodi/temp/kodi.log
12:41:45 T:2998089600 NOTICE: -----------------------------------------------------------------------
12:41:45 T:2998089600 ERROR: DBus: Error org.freedesktop.DBus.Error.ServiceUnknown - The name org.freedesktop.UPower was not provided by any .service files
12:41:45 T:2998089600 NOTICE: load settings…
12:41:47 T:2998089600 NOTICE: Found 1 Lists of Devices
12:41:47 T:2998089600 NOTICE: Enumerated ALSA devices:
12:41:47 T:2998089600 NOTICE: Device 1
12:41:47 T:2998089600 NOTICE: m_deviceName : @
12:41:47 T:2998089600 NOTICE: m_displayName : Default (HDA Intel ALC889A Analog)
12:41:47 T:2998089600 NOTICE: m_displayNameExtra:
12:41:47 T:2998089600 NOTICE: m_deviceType : AE_DEVTYPE_PCM
12:41:47 T:2998089600 NOTICE: m_channels : FL,FR
12:41:47 T:2998089600 NOTICE: m_sampleRates : 48000
12:41:47 T:2998089600 NOTICE: m_dataFormats : AE_FMT_S32NE
12:41:47 T:2998089600 NOTICE: Device 2
12:41:47 T:2998089600 NOTICE: m_deviceName : @:CARD=Intel,DEV=0
12:41:47 T:2998089600 NOTICE: m_displayName : HDA Intel
12:41:47 T:2998089600 NOTICE: m_displayNameExtra: ALC889A Analog
12:41:47 T:2998089600 NOTICE: m_deviceType : AE_DEVTYPE_PCM
12:41:47 T:2998089600 NOTICE: m_channels : FL,FR
12:41:47 T:2998089600 NOTICE: m_sampleRates : 48000
12:41:47 T:2998089600 NOTICE: m_dataFormats : AE_FMT_S32NE
12:41:47 T:2998089600 NOTICE: Device 3
12:41:47 T:2998089600 NOTICE: m_deviceName : iec958:CARD=Intel,DEV=0
12:41:47 T:2998089600 NOTICE: m_displayName : HDA Intel
12:41:47 T:2998089600 NOTICE: m_displayNameExtra: ALC889A Digital S/PDIF
12:41:47 T:2998089600 NOTICE: m_deviceType : AE_DEVTYPE_IEC958
12:41:47 T:2998089600 NOTICE: m_channels : FL,FR
12:41:47 T:2998089600 NOTICE: m_sampleRates : 44100,48000,88200,96000,192000
12:41:47 T:2998089600 NOTICE: m_dataFormats : AE_FMT_AC3,AE_FMT_DTS,AE_FMT_S32NE,AE_FMT_S16NE,AE_FMT_S16LE
12:41:47 T:2998089600 NOTICE: Device 4
12:41:47 T:2998089600 NOTICE: m_deviceName : hdmi:CARD=Intel,DEV=0
12:41:47 T:2998089600 NOTICE: m_displayName : HDA Intel
12:41:47 T:2998089600 NOTICE: m_displayNameExtra: HDMI
12:41:47 T:2998089600 NOTICE: m_deviceType : AE_DEVTYPE_HDMI
12:41:47 T:2998089600 NOTICE: m_channels : FL,FR,LFE,FC,BC,BL,BR,FLOC,FROC,BLOC,BROC,TFC,TC,TFL,TFR,UNKNOWN1
12:41:47 T:2998089600 NOTICE: m_sampleRates : 32000,44100,48000,88200,96000,176400,192000
12:41:47 T:2998089600 NOTICE: m_dataFormats : AE_FMT_S32NE,AE_FMT_S16NE,AE_FMT_S16LE,AE_FMT_LPCM,AE_FMT_DTSHD,AE_FMT_TRUEHD,AE_FMT_EAC3,AE_FMT_DTS,AE_FMT_AC3,AE_FMT_AAC
12:41:47 T:2998089600 NOTICE: Loaded settings file from special://xbmc/system/advancedsettings.xml
12:41:47 T:2998089600 NOTICE: Contents of special://xbmc/system/advancedsettings.xml are…
<?xml version="1.0" encoding="UTF-8" ?>





4.0
10485760

540
720
false
0

30


2


12:41:47 T:2998089600 NOTICE: No settings file to load (special://masterprofile/advancedsettings.xml)
12:41:47 T:2998089600 NOTICE: Default DVD Player: dvdplayer
12:41:47 T:2998089600 NOTICE: Default Video Player: dvdplayer
12:41:47 T:2998089600 NOTICE: Default Audio Player: paplayer
12:41:47 T:2998089600 NOTICE: Disabled debug logging due to GUI setting. Level 0.
12:41:47 T:2998089600 NOTICE: Log level changed to “LOG_LEVEL_NORMAL”
12:41:47 T:2998089600 NOTICE: CMediaSourceSettings: loading media sources from special://masterprofile/sources.xml
12:41:47 T:2998089600 NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
12:41:47 T:2998089600 NOTICE: Loaded playercorefactory configuration
12:41:47 T:2998089600 NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
12:41:47 T:2998089600 NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
12:41:49 T:2998089600 NOTICE: Running database version Addons20
12:41:52 T:2998089600 NOTICE: ADDONS: Using repository repository.xbmc.org
12:41:54 T:2998089600 NOTICE: Checking resolution 16
12:41:54 T:2998089600 NOTICE: Using visual 0x28
12:41:54 T:2998089600 NOTICE: GL_VENDOR = NVIDIA Corporation
12:41:54 T:2998089600 NOTICE: GL_RENDERER = GeForce Go 7300/PCIe/SSE2
12:41:54 T:2998089600 NOTICE: GL_VERSION = 2.1.2 NVIDIA 304.134
12:41:54 T:2998089600 NOTICE: GL_SHADING_LANGUAGE_VERSION = 1.20 NVIDIA via Cg compiler
12:41:54 T:2998089600 NOTICE: GL_EXTENSIONS = GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_internalformat_query GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_gpu_program_parameters GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_x11_sync_object GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KTX_buffer_region GL_NV_alpha_test GL_NV_blend_minmax GL_NV_blend_square GL_NV_complex_primitives GL_NV_copy_depth_to_color GL_NV_depth_clamp GL_NV_ES1_1_compatibility GL_NV_fbo_color_attachments GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragdepth GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_expand_normal GL_NV_texture_lod_clamp GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_OES_compressed_paletted_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_point_size_array GL_OES_point_sprite GL_OES_rgb8_rgba8 GL_OES_read_format GL_OES_standard_derivatives GL_OES_texture_3D GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OES_vertex_half_float GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum
12:41:55 T:2998089600 NOTICE: Running database version Addons20
12:41:55 T:2998089600 NOTICE: Running database version ViewModes6
12:41:55 T:2998089600 NOTICE: Running database version Textures13
12:41:56 T:2998089600 NOTICE: Running database version MyMusic56
12:41:56 T:2998089600 NOTICE: Running database version MyVideos99
12:41:56 T:2998089600 NOTICE: Running database version TV29
12:41:56 T:2998089600 NOTICE: Running database version Epg11
12:41:56 T:2998089600 NOTICE: start dvd mediatype detection
12:41:58 T:2998089600 WARNING: JSONRPC: Could not parse type “Setting.Details.SettingList”
12:41:59 T:2998089600 NOTICE: ActiveAE DSP - starting
12:41:59 T:2998089600 NOTICE: initialize done
12:41:59 T:2998089600 NOTICE: Running the application…
12:41:59 T:2998089600 NOTICE: starting zeroconf publishing
12:41:59 T:2998089600 NOTICE: WebServer: Started the webserver
12:41:59 T:2998089600 NOTICE: starting upnp client
12:41:59 T:2783656768 NOTICE: ES: Starting UDP Event server on 127.0.0.1:9777
12:41:59 T:2783656768 NOTICE: UDP: Listening on port 9777
12:42:07 T:2998089600 ERROR: Window Translator: Can’t find window settingsprofile
12:42:08 T:2875931456 WARNING: CSkinInfo: failed to load skin settings
12:42:19 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:19 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:19 T:2859154240 NOTICE: Creating InputStream
12:42:19 T:2859154240 NOTICE: Creating Demuxer
12:42:19 T:2859154240 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:19 T:2859154240 ERROR: OpenDemuxStream - Error creating demuxer
12:42:19 T:2859154240 NOTICE: CDVDPlayer::OnExit()
12:42:19 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 1.m2ts]
12:42:20 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:20 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:20 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:20 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:20 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:20 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:24 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 2.m2ts
12:42:24 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:24 T:2859154240 NOTICE: Creating InputStream
12:42:24 T:2859154240 NOTICE: Creating Demuxer
12:42:24 T:2859154240 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 2.m2ts
12:42:24 T:2859154240 ERROR: OpenDemuxStream - Error creating demuxer
12:42:24 T:2859154240 NOTICE: CDVDPlayer::OnExit()
12:42:24 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 2.m2ts]
12:42:24 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:24 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:24 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:24 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:24 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:24 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:27 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 3.m2ts
12:42:27 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:27 T:2716547904 NOTICE: Creating InputStream
12:42:27 T:2716547904 NOTICE: Creating Demuxer
12:42:28 T:2716547904 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 3.m2ts
12:42:28 T:2716547904 ERROR: OpenDemuxStream - Error creating demuxer
12:42:28 T:2716547904 NOTICE: CDVDPlayer::OnExit()
12:42:28 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 3.m2ts]
12:42:28 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:28 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:28 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:28 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:28 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:28 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:30 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 4.m2ts
12:42:30 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:30 T:2859154240 NOTICE: Creating InputStream
12:42:30 T:2859154240 NOTICE: Creating Demuxer
12:42:30 T:2859154240 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 4.m2ts
12:42:30 T:2859154240 ERROR: OpenDemuxStream - Error creating demuxer
12:42:30 T:2859154240 NOTICE: CDVDPlayer::OnExit()
12:42:30 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 4.m2ts]
12:42:30 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:30 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:30 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:30 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:30 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:30 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:32 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 5.m2ts
12:42:32 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:32 T:2716547904 NOTICE: Creating InputStream
12:42:32 T:2716547904 NOTICE: Creating Demuxer
12:42:33 T:2716547904 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 5.m2ts
12:42:33 T:2716547904 ERROR: OpenDemuxStream - Error creating demuxer
12:42:33 T:2716547904 NOTICE: CDVDPlayer::OnExit()
12:42:33 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 5.m2ts]
12:42:33 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:33 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:33 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:33 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:33 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:33 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:35 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:35 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:35 T:2859154240 NOTICE: Creating InputStream
12:42:35 T:2859154240 NOTICE: Creating Demuxer
12:42:35 T:2859154240 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:35 T:2859154240 ERROR: OpenDemuxStream - Error creating demuxer
12:42:35 T:2859154240 NOTICE: CDVDPlayer::OnExit()
12:42:35 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 1.m2ts]
12:42:35 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:35 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:35 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:35 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:35 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:35 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:37 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:37 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:37 T:2716547904 NOTICE: Creating InputStream
12:42:37 T:2716547904 NOTICE: Creating Demuxer
12:42:37 T:2716547904 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 1.m2ts
12:42:37 T:2716547904 ERROR: OpenDemuxStream - Error creating demuxer
12:42:37 T:2716547904 NOTICE: CDVDPlayer::OnExit()
12:42:37 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 1.m2ts]
12:42:37 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:37 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:37 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:37 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:37 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:37 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:39 T:2998089600 NOTICE: DVDPlayer: Opening: /media/Movie HD/TV Shows/Episode 2.m2ts
12:42:39 T:2998089600 WARNING: CDVDMessageQueue(player)::Put MSGQ_NOT_INITIALIZED
12:42:39 T:2859154240 NOTICE: Creating InputStream
12:42:39 T:2859154240 NOTICE: Creating Demuxer
12:42:40 T:2859154240 ERROR: Open - error probing input format, /media/Movie HD/TV Shows/Episode 2.m2ts
12:42:40 T:2859154240 ERROR: OpenDemuxStream - Error creating demuxer
12:42:40 T:2859154240 NOTICE: CDVDPlayer::OnExit()
12:42:40 T:2998089600 ERROR: Playlist Player: skipping unplayable item: 0, path [/media/Movie HD/TV Shows/Episode 2.m2ts]
12:42:40 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:40 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:40 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:42:40 T:2998089600 NOTICE: CDVDPlayer::CloseFile()
12:42:40 T:2998089600 NOTICE: DVDPlayer: waiting for threads to exit
12:42:40 T:2998089600 NOTICE: DVDPlayer: finished waiting
12:43:59 T:2783656768 NOTICE: ES: Client from 127.0.0.1 timed out
12:46:15 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.msftncsi.com/ncsi.txt
12:46:15 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.w3.org/
12:46:30 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.msftncsi.com/ncsi.txt
12:46:30 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.w3.org/
12:46:45 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.msftncsi.com/ncsi.txt
12:46:45 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.w3.org/
12:47:00 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.msftncsi.com/ncsi.txt
12:47:00 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.w3.org/
12:47:15 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.msftncsi.com/ncsi.txt
12:47:15 T:2867542848 ERROR: CCurlFile::Exists - Failed: Couldn’t resolve host name(6) for http://www.w3.org/

SPECS of ONE OF THE MOVIES THAT FAIL TO PLAY:

Format: BDAV
Video format: AVC
File size: 8.90GiB
Duration: 43 min 15 s
Overall bit rate: 29.4 Mb/s
Maximum Overall bit rate: 48.0 Mb/s
Format profile: High@L4.1
Format Settings: CABAC / 4 Ref Frames
Format Settings, CABAC: Yes
Format Settings, Reference frames: 4 frames
Codec ID: 27
Bit rate mode: Variable
Maximum bit rate: 32.0 Mb/s
Width: 1920 pixels
Height: 1080 pixels
Display aspect ratio: 16:9
Frame rate: 23.976 (24000/1001) FPS
Color space: YUV
Chroma subsampling: 4:2:0
Bit depth: 8 bits
Scan type: Progressive
ID: 4352 (0x1100)
Menu ID: 1 (0x1)

This isn’t a complete log so unfortunately it’s hard to advise.

Also unclear if you have a CrystalHD card installed or not that is actually being recognised and utilised.

Hi Sam. Thank you for your attention and a quick reply. I am pasting a link to Log.old after I turned on the debug option, recreated the problem 2 times, and shut down Kodi. The crystalHD card is installed & recognized because it says hardware acceleration is enabled with CrystalHD & I am able to play other full Blu-ray quality videos.

I never did this before, I hope the link works
https://paste.kodi.tv/akucivares.kodi

Please upload an OSMC log.

I made sure this API doesn’t break even for legacy, unsupported devices.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

Hi Sam. I tried to upload the log as you said. I even marked the “All configs and logs” upon uploading. The log does not upload-- I get an error screen (please see attachment). I selected “yes” hoping this all-inclusive log would be in the Kodi-> Temp folder (This is the log I got in the end of this procedure- it seems to have debug info).
https://paste.kodi.tv/aqozotagel.kodi
I checked the settings → system info → network to make sure ATV was indeed connected to internet,

I tried SSH command “grab-logs -A” through PuTTY (see screenshot). But it didn’t work- it’s my first time using SSH, so I’ll probably won’t get far without step-by-step instructions. Please let me know if there is another way to get the logs you need.

Try:

sudo mount -o remount,rw /boot and your log files should then be saved there.

We don’t support updating via apt-get dist-upgrade as this platform has been deprecated for some time. Upgrading could cause system instability and result in you needing to reinstall the last produced image of OSMC

Sam