ARC issue TV LG OLED C8 with VERO 4K

Help and Support
1

Hi,

After the last update I got problems with ARC. When the VERO is plugged in my build-in tv apps have no sound. It works if I disconnect the hdmi cable from the VERO.

2

I also have the same problem. Have to reset my soundbar each time to recover the sound (vero 4k+ → Samsung hw90qr soundbar → LG oled55b8).
Edit : if I unplug vero, I don’t need to reset the soundbar.

3

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

4

Sorry, I already downgraded to march update.