Are the OSMC emails monitored?

Help and Support
1

I placed an order for a Vero v. But after more research have changed my mind. Rather than OSMC sending it out and me returning it.
It would be easier to cancel my order.

I have emailed sales & support @osmc. But unsure if they are monitored emails?

Order #56947

Thanks
Sam

2

When did you send it? I’ve been away for two days and will pick up the emails tonight.

I will cancel your order, not a problem.

3

It wasn’t long ago only a day but after noticing that it’s mostly volunteer ran I thought it would be worth asking in here to make sure.
Yes please cancel that is great thank you.

4

Will catch up on emails later tonight and confirm with you by email

5

Thank you.

6

Emailed now – sorry. I usually try and reply to emails within 24 hours, although cases can sometimes be complex and take a bit longer.

Took a couple of days off while we restock as sales have been very high. Usually January is a quiet period but seemingly not…

All emails and phone support is handled by myself personally.

Cheers

Sam

7

Ah that’s okay I wasn’t sure who monitored it. Replied to your email last night anyway thank you for replying.